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Bi-Lingual Spanish Customer Service Representative
Company | Cognizant |
Address | , Charlotte, Nc |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-26 |
Posted at | 11 months ago |
- Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Answers basic inquiries and resolves basic problems.
- Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
- Actively re-directs incoming callers to self-service options
- Performs proactive outbound follow-up communications, as necessary
- Performs client site merchandising supplier support updates
- Monitors open orders to ensure accurate confirmations/Forward Warehouse open orders to insure accurate confirmations
- Handle e-mail requested interactions
- Perform catalog management maintenance for customer order guides
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 08 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
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