Bilingual Spanish Customer Service Agent Jobs

Assist coworkers by sharing your knowledge – offering tips and access to helpful resources

If you are passionate about creating world class customer experiences and love problem solving, keep reading!

You will have the opportunity to work from home after completion of training.

Deliver a world class customer experience through effective communication

Deliver a world class customer experience through accurate and efficient troubleshooting

Deliver a world class customer experience with effective communications with coworkers

Delivering superior service identifying and resolving customers’ issues using problem-solving skills

Continually maintaining a working knowledge of our clients’ products, services and promotions

Verbal and written communication skills required in both English and Spanish

Working knowledge of Windows-based software

Experience working in a Customer Service related field or call center environment, a plus

Here’s just some of what we have to offer:

Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible

Complete training (both virtual and in-person), to develop skills required to ensure successful and excellent customer service.

Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time.

Strong written and verbal communication skills in both English and Spanish languages

Minimum of 1+ years’ experience working in a customer service environment

Proven ability to drive amazing customer experiences

Manage and resolve multiple high-priority responsibilities on a daily basis

Excellent with time management and can quickly and correctly move through tasks

Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience

Skilled at problem-solving and multi-tasking with an eye for detail

A lifelong learner who believes in the power of experiential education

Clearly and concisely command inbound phone, online chat & email communication

Identify isolated customer experiences and escalate important issues.

1+ years customer-facing experience required in a similar role (retail, hospitality, online support).

Retirement benefits with employer match

$100 per month remote Stipend

Respond to customer-submitted live chats and email in a timely manner

Queue-based, typing work will account for approximately 90% of the role.

Document all case management information clearly, accurately, and promptly.

Offer additional assistance as a Doula before, during and after labor and delivery, even in the event of a perinatal loss.

Create and send reports/letters to referral sources and community agencies when needed.

Establish and maintain relationships with different referral sources and community organizations.

Get involved in promoting programs, marketing and engaging with the community.

Create and present both verbal and written reports to staff and relevant professional organizations as necessary.

Top 3-5 skills/attributes: customer support experience, fintech or banking experience, tech industry experience

Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Written and verbal communication skills in English (as well as Spanish preferred).

1+ years of professional experience with either a financial institution or payment provider preferred.

Experience in direct customer facing roles.

Experience with Virginia Department of Social Services case management system, VaCMS.

Some experience providing administrative support and customer service in a human services environment required.

Two (2) years of experience providing administrative support in a human services environment;

One (1) year of customer service experience in a high-volume call center environment;

Experience with Microsoft Word and Excel to produce correspondence, spreadsheets, and other confidential documents; and

Performing client/customer intake reception at six entry points within three Divisions;

1+ years of work experience

Ability to maintain confidentiality and adhere to HIPAA requirements

Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)

Experience working in the health care industry

Experience working with Medicaid or Medicare

Experience working in a customer retention focused role

Prior experience using multiple applications/software and multiple screens simultaneously

Strong organizational, interpersonal, communication and presentation skills

Proficient use of Microsoft Office and an understanding of or comparable knowledge of CRM tools and other sales/marketing resources

Bilingual with the ability to speak, read and write in both English and Spanish, Hindi, or Creole without limitations or assistance

Must reside in the Long Island, NY area

Engaged with the community through service, organizations, activities and volunteerism

Completing all expected training to continue to grow and validate their abilities

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

Adhering to all performance expectations documented in the Customer Support Confluence page

High School Diploma or equivalent required

The following technical requirements must be met to work from home:

Intermediate keyboarding and computer skills

General knowledge of U.S. geography

Demonstrated core customer-service skills, always exhibiting customer-oriented decisions.

Base pay increases as you learn and acquire additional job duties

All work duties, including initial education, must be performed at your home address.

Use professional judgement and escalate customer issues/concerns to management when appropriate.

Training is held remotely after first day onsite attendance

One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

Direct call center experience preferred

Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

Work From Home Office Requirements

Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling

Two years of post-secondary education or higher

Instead of the above, two years of relevant work experience

Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up

Fluent in Spanish and English (verbal and written)

Ability to prioritize work and time management skills

Be a customer advocate while capturing feedback and reporting it to the management in accordance to escalation procedures

Identify customer needs and take proactive steps to maintain positive experiences

1+ years of experience in customer communications and success (Financial service preferred)

Excellent verbal and written communication skills in English and Spanish

Typing skills 45 WPM minimum. (Preferred 55 WFM or more)

Ability to prioritize work and time management skills

Be a customer advocate while capturing feedback and reporting it to the management in accordance to escalation procedures

Identify customer needs and take proactive steps to maintain positive experiences

1+ years of experience in customer communications and success (Financial service preferred)

Excellent verbal and written communication skills in English and Spanish

Typing skills 45 WPM minimum. (Preferred 55 WFM or more)

No Otter Products knowledge or experience is required to answer these questions.

As a Customer Service Representative, you will work 100% remotely.

Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.

Cleary and effectively communicate with manager, support staff, IT and peers as needed.

Strong written and verbal communication skills required.

Monday - Friday, 6:00 AM to 3:00 PM

Delivering superior service identifying and resolving customers’ issues using problem-solving skills

Continually maintaining a working knowledge of our clients’ products, services and promotions

Verbal and written communication skills required in both English and Spanish

Working knowledge of Windows-based software

Experience working in a Customer Service related field or call center environment, a plus

Here’s just some of what we have to offer:

Completing all expected training to continue to grow and validate their abilities

Basic knowledge of cryptocurrency and blockchains

General passion and knowledge of fintech and crypto

Supporting our ATM customer base via phone and chat

Validating customers who want to increase buy limits

Handling any functional questions regarding the usage of our terminals

High School diploma or General Educational Development (GED) certificate

A minimum of two years call center customer service experience

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers (verified by a writing test)

Ability to control the pace, flow of the inquiry, and manage call time effectively

Ability to listen to, empathize with customers, and acknowledge their concerns

Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively