Customer Service Representative Jobs

5M Promotions is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's strategic and productive marketing and sales campaigns. Our next Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice. In addition, we expect our new and energetic Customer Service Representative to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Our Customer Service Representative Will Be Responsible To:

• Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry
• Attend regular product training sessions with other Customer Service Representative team-mates and upper-level management
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline
• Communicate the features and benefits of specific products/services based on individualized needs
• Respond in a prompt, effective, and professional manner to all account inquiries
• Overturn objections as necessary throughout the sales process and answer questions as they arise

Desired Skills for Success For Our Next Customer Service Representative:

• Excellent communication skills, both verbal and nonverbal
• A driven mindset with impeccable time management skills and a superior work ethic
• 1-2 years of experience in a customer service or sales role is highly recommended
• A tenacity and desire for growth and knowledge
• A High School Diploma or equivalent is required
• Positive and professional demeanor while working with other CSRs and customers

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