Customer Service Manager Jobs

The profile

We are looking for a young professional, with passion for customer service, data analysis, and highly organized to develop a new role in the company as a Customer Service Manager for a seafood company in Miami, FL. This is a hybrid role, Fridays working from home.

The Organization

Our client is a leading Chilean producer, supplying salmon and related species to the United States and Canada. Their commitment to being a reliable, quality supplier allows them to build long-term relationships, develop products attuned to customer demands, and enable customer success, earning them the role of strategic partners for customers at a national level in all channels where their products are sold, processed, and distributed.

Position Description

Support the sales team in their customer prospecting and ongoing servicing of their seafood requirements. Under the supervision of the seafood sales team, this person will assist with daily interactions related to new customer development, cold calling, data analysis, and creating quotes, among others. There will also be participation and support for industry events.

Key Responsibilities: To lead the growth of the company’s sales in the Food Service and Retail industry.

• Develop reports, and proceed with data analysis of the information provided by the system or the sales team.
• Create quotes for clients and activate past accounts via cold calling.
• Researching competitors' products and pricing as well as market conditions.
• Building and sustaining long-lasting relationships with new customers based within an assigned sales territory.
• Keeping abreast of the latest industry developments by attending meetings, training workshops, and industry events.

Benefits:

• Paid time off
• Disability insurance
• Vision insurance
• Health insurance
• Life insurance
• 401(k), matching
• Dental Insurance