Bilingual (French) Customer Onboarding & Implementation Specialist Talech, A U.s. Bank Company) - Remote

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Role overview

The talech Onboarding Specialist is our customers primary point of contact and owns the entire onboarding experience.

Responsibilities

• Will provide project and analytical support to assigned business line or functional area.
• You will guide and support our customers throughout this journey as a subject matter expert and trusted advisor.
• Acts as a project liaison with other departments.
• May supervise a team of project staff.
• Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services.
• You will leverage your passion for customer success, creative problem solving skills, and ability to quickly build strong trusting relationships both internally and externally to provide a world class experience.
• Compiles and analyzes information for an assigned project or areas making recommendations based on findings.
• Analyzes current costs and estimates the cost or cost savings.

Experience & Skills

• Able to work independently, self-driven, highly motivated
• Bilingual in English/French strongly preferred
• Excellent organizational and project management skills
• Combined Hardware and Software solution experience a plus
• Excellent time management with a strong sense of urgency
• Ability to identify and resolve exceptions and to analyze data
• Strong organizational and analytical skills
• Experience working with Sales Force is a plus
• Solution and results oriented with ability to problem solve
• Thorough knowledge of assigned business line or functional area
• Thorough knowledge of project management
• Passion for customer success with excellent written and verbal communication skills
• Experience working with Retail and/or Restaurants is a plus
• Team player with the ability to multi-task with extreme attention to detail

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Short-term and long-term disability
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• 401(k) and employer-funded retirement plan
• Pregnancy disability and parental leave
• Basic term and optional term life insurance
• Adoption assistance
• Healthcare (medical, dental, vision)

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $56,950.00 - $67,000.00 - $73,700.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.