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Implementation Success Manager - Remote

Company

OneDigital
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Our Newest Opportunity:
Job Summary:
As an Implementation Success Manager (ISM) at OneDigital, you will work to ensure customers are happy and finding immense value as they are onboarded and introduced to a cloud-based benefits administration tool. This role assumes a mentoring role within the team.
Duties:
  • Manage, develop, and tracking digital initiatives;
  • Manage implementation of Key customers who require a high level of oversight;
  • Will act a mentor for team members;
  • Leading the end-to-end implementation for customers;
  • Prepare data for loading by entering submitted data into standardized format;
  • Ensure the protection and security of a consumer’s personal, confidential and identifiable
  • Conduct software education for Admins;
  • Advocate for customer needs and issues cross-departmentally;
  • Help define implementation best practices, creating an efficient and repeatable model;
  • Partner with stakeholders to define and execute integrations;
  • Maintain documentation on workflows, procedures, and protocols;
  • User interface testing and data validation;
  • Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone;
information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA);
  • Complete other duties and projects as assigned.
  • Meet or exceed department goals as defined;
Required Skills:
  • Energized by high-pressure situations, a fast-paced workplace, and a very busy inbox;
  • Are familiar with HCM systems and is adept at communicating technical concepts
(i.e. specifically, you have experience in APIs, is preferred);
  • Independent thinker, utilize creative problem solving solutions
  • Are resourceful, detail-oriented and truly passionate about client satisfaction;
  • Flexible approach, able to operate effectively with uncertainty and change;
  • Ability to coach, mentor and guide team members;
  • Ability to manage multiple assignments at one time;
  • Excellent communication and interpersonal skills;
  • A high level of accuracy and attention to detail is required.
Required Experience:
  • Current life and health insurance license, required;
  • Minimum 2 years’ cumulative experience on BenAdmin Technology, required:
  • Minimum 5 years’ cumulative experience.
Thank you for your interest in joining the OneDigital team!