Customer Implementation Specialist Jobs

Exceptional organizational skills to manage multiple customers and projects simultaneously

Bachelor's degree (or equivalent work experience)

Excellent communication and interpersonal skills to effectively engage with customer team members and build strong relationships

SaaS implementation and customer success experience

Lead successful customer implementations for established and new use cases

Participate in troubleshooting and monitoring errors

Owning the customer experience from the point of sales throughout their implementation process

Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation

Collaborating proactively with other departments involved in the implementation process by providing clear account setup requirements and deadlines

Educating customers on features, capabilities, and best practices to simplify adoption and align expectations.

Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion

Measuring and reporting upon the implementation experience

Working together with Product Owner to Communicate Carbon Accounting requirements to product development team

3+ years experience in carbon accounting and/or climate change mitigation

In depth knowledge of greenhouse gas accounting principles and application in the private sector, including Scope 3 categories

Knowledge of global greenhouse gas emissions accounting frameworks.

Ability to work independently, flexibility to work remotely

Good English communication skills, additional languages will be a plus.

0-2 years of experience in project management, strategy, and/or design thinking

Proven time management and organizational skills with projects across multiple clients and deadlines

Create new chat experiences and features within existing chat experiences, to serve the goals of GameOn’s customers

Strategically identify areas of opportunity within existing verticals to develop new, or enhance existing, experiences

Utilize customers’ assets and properties to cater a user experience that is both content relevant and visually appealing

Ability to envision solutions that bridge customer content and our conversational experience

3+ years of project management or software implementation experience

Identify and manage customer expectations, including communicating difficult/sensitive information to the customer, the project team, and management

Manage data conversion for projects with increasing complexity and additional source systems

Can work remotely or from one of our offices

Demonstrated communication, analytical and problem-solving skills to develop creative solutions

Experience or interest in data conversions

Become an expert in Hospitality PMS (Property Management Systems) knowledge, documentation and challenges

Experience with S3, Windows Remote Desktop, Linux, AWS Transfer Family (or SFTP Models) Functionality

Produce and manage client-facing and internal technical documentation.

Ensure IN-Gauge is configured for the customer as per requirements.

Bachelors degree in Computer Science or related field, or equivalent experience

4+ years of experience working as a Software Implementation Engineer/Specialist in a SaaS environment or similar role

5+ years of project management, customer service/success role, and/or technology analyst experience

Experience with project or job management and tracking

Oversee and manage the service delivery process and manage the pipeline of dark fiber orders from inception to completion.

Facilitate the smooth onboarding process for new customers, ensuring a positive and seamless experience.

Manage the fulfillment process and renewals of new and existing dark fiber contracts.

Bachelor’s Degree or equivalent work experience .

Project Management experience in healthcare or benefits technology

Completed or working towards a project management certification

Create, maintain, own and execute a customer or partner implementation plan based on customer and product requirements

3+ years of customer facing experience and an ability to communicate the big picture to a broad audience

Skilled at using software and productivity tools

Experience working in a SaaS organization

Thorough knowledge of project management

Excellent organizational and project management skills

Three to five years of experience in project management activities

Excellent time management with a strong sense of urgency

Thorough knowledge of assigned business line or functional area

Strong organizational and analytical skills

A Bachelor’s degree is required, with a postgraduate qualification preferred

Knowledge of scripting language such as Javascript, Groovy or equivalent.

Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV).

Excellent interpersonal, oral/written communication and organizational skills

Proven ability to conduct polished webinars/web conferences.

Proven ability to multi-task and establish priorities