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Bilingual Customer Care Representative (Spanish/English) - Fayetteville, Nc (Full Time)

Company

Duke Energy
Address , Fayetteville, Nc
Employment type FULL_TIME
Salary $18 an hour
Expires 2023-10-02
Posted at 8 months ago
Job Description
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Be Part of a Powerful Team!
Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as a Bilingual Customer Care Representative.
This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and that business objectives are achieved.
The Bilingual Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.
Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and developmental opportunities.
WE OFFER:
  • Paid Time Off, holidays, and sick leave
  • Health, Dental, and Vision Insurance
  • All necessary equipment provided
  • 401K plan with company match
PAY AND WORK SCHEDULE:
  • Hours of Operation: Monday - Friday, 7:30 AM – 7:00 PM EST
  • Shift change tri-annually, but may change at any time due to business need
  • Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay.
  • The pay rate is $18.00 per hour (non-negotiable)
  • Annual incentives and quarterly incentives are based on performance
  • Over-time and storm duty calls are expected
TARGET START DATE: Monday, September 11th, 2023 (non-negotiable)
TRAINING DETAILS:
  • Your continued employment will be contingent upon successful completion of the training program.
  • Training is held remotely after first day onsite attendance
  • During the 8-week training period, there is no allowance for vacation time or absences.
  • First 8 weeks, Monday-Friday from 8:00 AM to 5:00 PM EST
  • Required first day onsite attendance at a Duke Energy Call Center location
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Building genuine connections with customers, while being a great ambassador for the Duke Energy brand.
  • Perform other duties as assigned, including work on special projects.
  • Promote sales of available products and services, as appropriate.
REQUIRED QUALIFICATIONS:
  • Must be bilingual in Spanish/English. Bilingual must be fluent in Spanish and English and must be able to read and translate from English to Spanish.
  • High school diploma or GED completed at time of application submission.
  • One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
DESIRED QUALIFICATIONS:
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
  • Bachelor’s degree or Associates degree
  • Ability to always handle and protect confidential information and act with integrity.
  • Direct call center experience preferred
WORKING CONDITIONS:
  • Access to a reliable high-speed internet and a quiet work environment is required.
  • During times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), Bilingual Customer Care Representatives are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
  • Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the designated Duke Energy facility and will be asked to report to the facility once a month or for technical related issues.
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS:
  • If selected, you will be contacted for a 45-minute phone interview.
  • Duke Energy Customer Care Assessment – required time sensitive/completion of online test
  • Duke Energy Hiring Process
  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test prior to hire.
  • It is the policy of Duke Energy to maintain a drug-free workplace.
Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, August 7, 2023
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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