Member Service Representative (Full-Time) - Skibo Road

Overview

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Understand and comply with federal and other regulations relating to financial products and services
• Perform other duties as assigned
• Counsel current and prospective members about Navy Federal's products and services
• Identify opportunities to cross service products and increase product penetration
• May serve as a Branch Office and/or ATM vault custodian
• May assist with Branch Office vault opening, closing and balancing procedures
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist level I team members
• Perform platform banking functions
• Ensure cash and other negotiable instruments are handled properly

Qualifications

• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective verbal and written communication skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Working knowledge of savings and checking products, accounts and services
• Effective research, analytical, and problem solving skills
• Effective skill maintaining composure in a high production and changing environment
• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
• Effective skill exercising initiative and using good judgment to make sound decisions
• Ability to work independently and in a team environment

Desired Qualifications

• Experience in member/customer service preferably in a call center, retail banking or financial institution
• Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 1800 Skibo Road, Suite 320, Fayetteville, NC 28303

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.