Associate - Office ($24.71-$33.17)

Position Summary:

Supports the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact.

Job Duties:

• Maintain and distribute nightly security passdown logs (high rise).
• Maintain all office/kitchen supplies and inventory, including printers and copier if needed (high rise); issue purchase orders.
• Verify phone and voice mail systems are working properly.
• Provide administrative support to operations team as needed.
• Coordinate Conference Center usage.
• Maintain vacant suites and marketing materials.
• Maintain a key sign-in/out log for outside vendors.
• Monitor all customer service requests to ensure timely and efficient resolution.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Complete all general filing (electronic or paper).
• Assist with move-ins and move-outs.
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Answer phone, distribute mail and prepare email and regular mail.
• May support Senior Associate with accounts payable and accounts receivable.
• Activate and deactivate access cards and order keys.
• Ensure that the management office is presentable at all times (high rise).
• Create general notices and communications to customers.
• Resolve customer service calls and requests; escalate requests that are above scope to Senior Associate.
• May manage the new and existing employee hiring process to include, but not limited to, phone, computer, signage, and business cards (high rise).
• Update various databases, spreadsheets, and directories.
• Assist operations management team in facilitating customer events.
• Maintain and distribute janitorial logs (high rise).

Minimum Qualifications / Other Expectations:

• Zero to two years of relevant work experience
• Proficient in Word, Excel and Outlook
• Detail oriented and able to prioritize tasks
• Customer service focused