Associate Director, Safety + Security Management

POSITION TITLE

Associate Director, Safety + Security Management

REPORTS TO

Director of Facilities and Museum Operations

DEPARTMENT

Public Safety + Security

SUPERVISES

3 Security Supervisors + 1 Safety Manager

UPDATED

July 2023

SALARY

85,009.60 – 95,014.40 annual

Why MoPOP

We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!

MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility

Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values — open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement — MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.

Position Summary

Under the direction of the Director of Facilities and Museum Operations, the Associate Director, Safety + Security Management is responsible for a comprehensive, multi-site museum protection program for guests, employees, objects, and the facility. This role will develop codified emergency plans, risk mitigation strategies, active threat training and reconciling workplace safety and facility security. The AD oversees all security staff including Security Supervisors, and security service representatives, coaching and mentoring emerging leaders. They are responsible for the overall security of MoPOP visitors and staff and recommend appropriate security actions to supplement increased attendance and large events as needed. The AD balances a broad scope of public safety; partnering with People + Culture on workplace safety + security while leading efforts on our public spaces in collaboration with Seattle Center campus staff. This role is primarily Tuesday – Saturday with flexibility needed to be able to support a 24-7 operation. It is expected that one day has an early start and one day has a late start to overlap with all 3 shifts.

Essential Job Duties (other duties as assigned)

• Oversee and manage emergency crisis action planning, business continuity planning, fire-life safety planning and risk/threat assessment reporting.
• Partner with People + Culture (P+C) and oversee security department employee recruitment, interviewing, hiring, and offboarding.
• Manage the daily activities of security staff including scheduling, goal setting, reviews, performance coaching, and improvement plans.
• In collaboration with People + Culture and Safety Manager, develop and update institution-wide safety training schedule required by local, state, and federal agencies and elevate workplace wellness.
• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Coach and manage a team of emerging security leaders to oversee daily operations across three (3) shifts spanning a full 24/7 schedule.
• Oversee the institution’s crisis management and emergency response protocols.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff and Contribute to a consistent customer service standard across all departments.
• Responsible for the overall security of both visitors and staff at MoPOP, demonstrate proficient knowledge of building safety codes and compliance with local, state, and federal agencies.
• Prepare the annual security department business plan and budget, and responsible for labor strategies, budget compliance, and expense tracking.
• Manage security-focused external contractors and contracts and coaching supervisors on staffing strategies ahead of higher volume attendance.
• Recommend and oversee global security initiatives including coordinating with city, state, and federal law enforcement agencies.
• Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.

Qualifications (Education/Experience/Certifications)

• Keen demonstration of experiences in the security field with experience managing and leading a large, layered, and multi-shift team.
• Ability to mentor and build new systems for a diverse group of individuals from various backgrounds, genders, faiths, ages, cultures, sexual orientations, ideologies, abilities, and more.
• Prior experience in crowd control, event security planning, and execution.
• Experience with emergency management and threat management.
• Knowledge of general security procedures including, but not limited to personal security, shadow security, perimeter security, event security, CCTV systems and their operation, and fire and burglar alarm systems and their operation.
• Excellent, proven leadership skills; success with coaching and mentoring emerging leaders.
• A high level of experience in instructional training in a variety of subject matters
• Excellent communication skills required.
• Detail-oriented, with strong organizational skills and proven ability to multi-task in a high-volume environment while developing systems to efficiently manage workload.
• Able to assume high levels of responsibility and maintain confidentiality.
• Success in developing and managing comprehensive public safety, wellness and security roadmaps.
• Proven ability to provide effective customer service for internal groups and external clients.
• Experience with assessing, updating, and implementing new departmental strategies, policies, and procedures.

Benefits

This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 2-7 Floating Holidays dependent on hire date, 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Please email [email protected] if you need a reasonable accommodation during the application or hiring process.