Remote Client Relations Associate

A client relations associate is responsible for managing and maintaining relationships with clients, ensuring their satisfaction with products or services, and addressing any concerns or issues that may arise. They may also be responsible for generating new business by identifying opportunities to upsell or cross-sell products or services to existing clients. Other duties may include conducting market research, analyzing data, and developing strategies to improve client retention and satisfaction. Strong communication, organizational, and problem-solving skills are typically required for this role.

Key Responsibilities:

• Troubleshoot and resolve client issues
• Respond promptly to client inquiries and concerns via email, phone, and chat
• Collaborate with team members to improve client experience
• Communicate with clients via phone, email, and chat
• Collaborate with the team to develop and implement strategies for improving client satisfaction and retention
• Manage client relationships and provide exceptional customer service
• Assist clients in providing our services and offerings
• Assist in developing and implementing client retention strategies
• Maintain accurate client records and update databases as needed
• Provide product and service information to clients
• Contribute to the development of new client relationships and business opportunities
• Manage client accounts and ensure satisfaction

Qualifications:

• Ability to multitask and work in a fast-paced environment
• Detail-oriented and highly organized
• High school diploma or equivalent required
• Ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal skills
• Prior experience in a customer service or client-facing role but not required
• Excellent communication skills, including strong writing and phone etiquette

Offer Details:

This is a remote position with flexible scheduling options available for both part-time and full-time candidates. Company perks include opportunities for professional development and growth. Training provided. Remote Opportunity

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