Assistant Operations Manager | Front Office

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. The Assistant Operations Manager is primarily responsible for managing the day-to-day operations of the Front Office, Housekeeping and Guest Services departments. This individual will be responsible for assisting each department head with scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding in all departments. This individual shall always strive to provide exceptional service to both internal and external guests.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Act as hotel first responder and hotel MOD as needed
• Assist Department Heads in preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Assist with pre-shift staff meetings and review all information pertinent to the day's business.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Participate in the development and implementation of strategies for Front Office, Housekeeping and Guest Services.
• Maintain positive guest relations at all times and resolve guest concerns to ensure satisfaction.
• Maintain complete knowledge of hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and location, room rates, special packages and promotions, daily house count and expected arrivals/departures.
• Ensure work duties assigned by Department Heads/Division Head are completed.
• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.
• Assist staff with their job functions to ensure optimum service to guests.
• Constantly monitor and coach staff performance in all phases of service and job functions.

The salary range for this position is $61,800 and $86,600 This is the pay range for this position that Resort at Squaw Creek reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Job Requirements

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
• Must be highly detailed oriented
• Must be able to work well under pressure
• Must have excellent phone etiquette
• Prior leadership experience required
• Must be professional in appearance and demeanor
• Must be able to work in a fast-paced environment
• Must be able to accurately follow instructions, both verbally and written
• Must have strong computer skills
• Full flexibility, including the ability to work weekends and holidays and a varied schedule and times
• Must possesses excellent communication and listening skills
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must always ensure a teamwork environment
• Must be authorized to work in the United States

Experience & Education

• College diploma or equivalent combination of training or experience that provides the required knowledge, skills and abilities.
• SMS experience is a plus!
• Previous experience with Windows, Office, and hotSOS or similar property management systems
• Prior hospitality experience required in Front Office, Housekeeping and Guest Services

Working Conditions

• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance

What You Will Love About Us:

• Wellness & Tuition reimbursement
• Complimentary meals during work hours
• Come join our amazing location in Olympic Valley, CA in the Lake Tahoe Area
• Complimentary parking
• Discount hotel stays for colleagues, friends and family
• Hyatt Perks which includes thousands of national and local partners for various discounts

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• Discounted Ski Passes!
• 401(k) Retirement plan & Hyatt stock purchase plan.
• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Parental Leave
• Complimentary Golf

Who We Are:

• We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People
• At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.

Why Now?

• We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care

How We Care for Our People:

• Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.
• We’re proud to offer exceptional corporate benefits which include:
• Paid Time Off, Medical, Dental, Vision, 401K with company match
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Annual allotment of free hotel stays at Hyatt hotels globally

Our Commitment to Diversity, Equity, and Inclusion:

• Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
• Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Reality Check:

• Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing