Assistant Manager, Remote Retail & Events

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian is seeking a proven leader specializing in customer - facing events, activation s and reta il experiences who desires the challenge and excitement of building something from the ground up. You are the ultimate brand ambassador and accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. You will oversee our “asset-light” remote retail activations and experiential events , sharing Rivian with our customers across North America. You will oversee demo drives, sales and experiential activities, daily operations, and team performance in a fast paced remote and event-based setting, ensuring the delivery of a best-in-class customer experience. As an Assistant Manager, you are accountable for driving sales, supporting the team, and achieving operational excellence across a series of traveling activations .  You will partner with the regional leadership team and Asset-Light operations team  to oversee all activations that you are assigned to , ensuring effective implementation of brand culture and business initiatives.  
To be successful in this role, you must have a passion for travel, be a natural connector, and take customer-first approach You must thrive in fast paced, ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are results driven and demonstrate an understanding of how each interaction supports the broader customer and employee experience.
Responsibilities

• Ensure that the customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s mission, core values and culture .
• Ability to interact with and organize Media and other high-profile requests/experiences when needed
• Uphold the processes that allow location team to seamlessly move a customer through the ownership funnel with the help of the digital commerce platform and CRM tools
• Collect, organize and analyze data and anecdotal feedback in order to create impactful business reviews that highlight our retail KPIs and measures of success
• Operate in a remote setting, traveling to lead and support a variety of customer facing events and activations
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the location team is invested in the related company-wide strategic objectives
• Model professionalism and Rivian’s Code of Conduct at all times , holding your team accountable to the same
• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience .
• Maintain all Brand standards in each activation
• Collaborate with the Asset-Light Operations and Programming teams to plan and execute activations, events, and strategies that create brand awareness, engage the community, drive traffic, generate demand, and support retention and conversion
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our customers and team
• Meet or exceed activation objectives and financial plans, including KPI targets, labor budget, and overall location P&L goals
• Support various special events (both onsite and remote) and new site openings across the commercial organization as needed
• Build a strong workplace culture focused on employee development, team experience and over-delivering for our customers
• Supervise event staff, including hiring, training, mentoring, coaching, and evaluating performance
• Manage and maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
• Work with executive leadership to identify key business and performance opportunities and develop solutions that address the root cause
• Source, maintain , and manage internal fleet units in coordination with fleet and other stakeholders
• Deploy the greater Rivian community strategy, prioritizing initiatives to maximize impact to your local market
• Oversee customer engagement and support, including product education, drives, lead generation and demand generation
• Deploy Rivian’s Sales and Customer Engagement strategy remotely , generating demand and connecting with the broader community through drives, outreach, and a variety of sales and marketing tactics
• Keep a pulse on your local and national market s , tracking and reporting on business trends across local cohorts to better inform the business

Qualifications

• Excellent written and verbal language skills in English, additional languages a plus
• 5+ years of experience in customer service; 1+ years supervisory experience required
• Ability to obtain and maintain local sales licenses if applicable in your state
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication required
• At least 21 years of age
• High School Diploma or GED required
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Extensive experience with P&L, POS and CRM software
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity
• Preferrable industries include Retail, experiential/brand marketing, sales, hospitality or similar fields; Direct-to-Consumer business model a plus
• Ability and willingness to travel to various locations within the US and internationally up to 90% of the time, work weekends, evenings and holidays with willingness to travel to various retail locations when required
• Must have a valid driver’s license in the state of residence that you will be driving/ operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations

Physical Requirements

• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
• Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions

Pay Disclosure
Salary for New York Based Applicants: $83,000-96,000 per year (actual compensation will be determined based on experience and other factors permitted by law).
Salary for Chicago Based Applicants: $73,000-85,000 per year (actual compensation will be determined based on experience and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.