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Assistant Director Of Front Office

Company

Rosewood Hotel Group
Address , New York
Employment type FULL_TIME
Salary $85,000 - $88,000 a year
Expires 2023-11-08
Posted at 8 months ago
Job Description

General Information


Country/Region
United States of America
Province/City
New York
Location
The Carlyle, A Rosewood Hotel
Department
Rooms - Front Office
Job Type
Full-time Permanent


BEGIN YOUR ROSEWOOD JOURNEY

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Director of Front Office. As the assistant department head, this role supports the Director and works with managers and associates within the front desk, concierge, bell/door attendants to successfully execute all required operations. The Assistant Director strives to continually improve guest and associate satisfaction and maximize the financial performance of the department

Key Responsibilities

  • Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
  • Develops Assistant Front Office Managers through defined Key Performance Objectives and established Personal Develop Plans
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Assists the Director to develops specific goals and plans to prioritize, organize, and accomplish work.
  • Anticipate critical situations and assist wherever necessary to alleviate the pressure and to assist the guest expediently.
  • Supports the Director in developing and updating policies and manuals, as related to the department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
  • Actively participates in the recruitment and talent development for the department, to meet both current and future needs.
  • Ability to interact with various departments to ensure all guest requests are completed
  • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Assistant Front Office Managers, Night Manager, Front Desk staff, Bell/Door/Elevator staff, and Concierge.
  • Supports the Director on conducting department meetings and continually communicates a clear and consistent message regarding the Front Office and hotel goals to produce desired results.
  • Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.

Qualifications

  • Strong command of both spoken and written English with fluency in other languages preferred
  • Excellent interpersonal relationship with positive demeanor and ability to work cohesively as part of a team and capable of engaging emotionally with guests.
  • Three years’ Front Office experience in a managerial position at an ultra-luxury hotel, preferably in a union environment
  • Bachelor Degree in Hospitality Management or equivalent work experience
  • Thorough knowledge of Hotel Operations, Hotel Services, Hotel’s policies and regulations, technical knowledge of Opera, HotSOS and Microsoft Office Application.
  • Experience in implementing and driving programs and procedures within a team.

Competitive Benefits

  • Paid holidays
  • We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
  • Medical, dental, vision and retirement benefits

Salary Range: $85,000/year - $88,000/year

Follow us on LinkedIn
https://www.linkedin.com/company/rosewood-hotels-&-resorts/
Instagram: @RosewoodHotels
#L1-GDESINTONIO

About Us


ABOUT THE CARLYLE, A ROSEWOOD HOTEL
Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.
The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.