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Assistant Customer Care Manager

Company

PulteGroup
Address , Myrtle Beach, Sc
Employment type FULL_TIME
Salary
Expires 2023-07-14
Posted at 11 months ago
Job Description
We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!
How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.
Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.
At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.
A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!
JOB SUMMARY:
Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES:
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitoring warranty repairs
    • Validating service ticket progression
    • Coordinating & conducting on-site warranty inspections
    • Entering line items and generating work orders in service system
    • Conducting follow up with homeowners and vendors relating to open service requests
  • Develop independence within role through on the job training and experience
  • Validating service ticket progression
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
  • Coordinating & conducting on-site warranty inspections
  • Responsible for the quality inspections of the home prior to delivery to the customer
  • Entering line items and generating work orders in service system
  • Conducting follow up with homeowners and vendors relating to open service requests
  • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Monitoring warranty repairs

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE:
  • Decision Impact: Division
  • Budgetary Responsibility: No
  • Indirect Reports: No
  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
  • Ability to work in various weather conditions - heat, rain, cold, etc.
  • Department Responsibility: Single
  • Direct Reports: No
REQUIRED EDUCATION:
(degrees, licenses, certifications, etc.):
  • Valid Driver's License because driving is an essential function of this position
  • Bachelor's Degree in Construction or Engineering preferred
  • Minimum of High School Diploma or equivalent

REQUIRED EXPERIENCE:
(work related, tools/equipment, software, etc.):
  • Some construction experience or equivalent preferred
  • General knowledge of building codes
  • Excellent verbal and written communications
  • Basic computer skills
  • Demonstrated commitment to customer satisfaction
  • Some Customer service experience or equivalent preferred
  • Ability to read blueprints
PulteGroup, including affiliates, does not accept unsolicited assistance from search firms. If any search firm nevertheless submits an unsolicited resume to any employee at PulteGroup, including affiliates, via-email, the Internet or in any form and/or method without a valid written Statement of Work (must be a current SOW signed by Director, Talent Acquisition) in place for this position from PulteGroup, including affiliates HR/Recruitment, it will be deemed the sole property of PulteGroup. No fee will be paid in the event the candidate is hired by PulteGroup, including affiliates, as a result of the referral or through other means.
We are an
equal opportunity employer
and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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