Assistant Customer Care Manager Jobs

3+ years of experience in customer care management

Familiarity with customer relationship management (CRM) software

Manage a team of customer care representatives and provide guidance and support as needed

Identify opportunities for process improvement and implement solutions to enhance the customer experience

Experience in the automotive industry preferred

Strong communication and interpersonal skills

Proficient in data entry and typing skills

Good verbal and written communication skills, in addition to good listening skills

Knowledge of customer service principles and practices with an understanding of call center telephony and technology

Pays attention to detail and displays good organizational skills

High school diploma or equivalent required. Experience in a call center or customer service environment preferred.

Mobile Banking and Mobile Deposit

Self-starter, highly organized, and detailed oriented. Possesses great people skills and works with a sense of urgency.

$19/hr- $27/hr an hour for 1-4 years experience

Utilize and maintain Shopify, Faire and additional selling platforms.

Enjoys keeping up with tabletop, barware and home decor trends.

Enjoys problem solving and building new processes.

Thrives in fast paced environments and flexible to changes in priorities to drive the business forward.

Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met

Experience with aftersales, warranty, marketing, or product management

PMP certification and/or familiarity and/or formal training in project management principles

5+ years of product/operations management and/or SSM (sales, service, marketing) experience

Program management (resource allocation, dependencies, execution)

Marketing communications experience (i.e. brand, retail/dealer)

5+ years contact center management experience required.

Provide ongoing coaching to the New Homes team to foster account management excellence and account growth strategies.

Real Estate Knowledge: Practical experience and understanding of the real estate market and new construction processes.

Technical Proficiency: Ability to leverage customer service management systems and related technologies.

Communication Skills: Exceptional verbal and written communication abilities for effective interaction with customers, team members, and key stakeholders.

Deliver targeted coaching and development strategies to enhance the performance and skill set of the New Homes and Moving teams.

Technical Support experience with Relational Database Management System (Oracle or Microsoft SQL Server preferred)

Work with management on customer care initiatives

Additional duties as requested by management

Proficient and experience communicating with customers verbally and in writing

Handle customer inquiries and be knowledgeable in AssetWorks products

Manage content updates to customer care web portal and mass email communication

Previous experience in the beauty industry and knowledge of our product offering strongly preferred

Participates in meetings and trainings with the Global Management team

Ensures all operational activities such as order processing, customer returns and backorders are managed and completed daily by the team

Leads by example in all areas including customer contacts, product knowledge and workload

Minimum 4 years experience in a call center environment

Minimum 2 years experience managing a team

Design and support processes that model The Coach Experience sales and service protocols, increase efficiency and support accelerated growth.

Provide strategic leadership to Team Leads, broadening and elevating their abilities.

Champion employee engagement strategies and work with Senior Manager to identify opportunities.

Bachelor’s degree in a related field or equivalent experience.

3+ years’ leadership experience in an inbound, multi-channel customer contact center, preferably within a luxury retail brand.

Strong working knowledge of contact center operations, technologies, systems and processes.

Partner with leadership to establish a world class customer experience through management tools and operational guardrails

Project Management experience in a related industry

Strong oral and written communication skills are crucial, ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize

Write user requirements and work with software development teams to build tools and automate processes

Excellent teamwork, communication, and interpersonal skills

Own the vision and roadmap (both operational and technical) for Customer Support Processes and Procedures

Minimum 3 years Management Experience

Exemplary multi-tasking skills and time management skills

Excellent people management skills, including the ability to influence a wide range of audiences

Minimum 5 years Customer Service Experience

Experience with Customer Service CRMs (Salesforce, Zendesk or similar)

BA/BS or equivalent work experience

Outstanding listening skills are an absolute must. Experience working with CRMs platforms a plus

Experience directly managing and scaling a successful Customer Care or Customer Support team.

Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects).

BA/BS degree or equivalent work experience.

Remote position but will be required to travel based on request with notice.

Hire and develop team to meet company growth targets while providing opportunities for team member’s professional growth and development.

Order Management—constant communication with warehouse team ensuring that orders being shipped out quickly and correctly

Monitor quality of service and provide weekly, monthly, and quarterly service level insights and reports to upper level management

Strong communication with different stakeholders (stores, management, vendors…)

Strong interpersonal skills and an ability to build rapport with customers

Strong analytical and organizational skills

4+ years’ experience in customer service, e-commerce operations

Excellent knowledge of management methods and techniques

Proven experience as a Customer Service Manager, Retail Manager or Assistant Manager

Improve customer service experience, creating loyal and engaged customers

Adhere to and manage the approved budget

Demonstrated track record of managing, developing and motivating teams, including experience directly supervising staff

Experience in providing customer service support

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

Provide critical date management and escalation support to meet committed delivery objectives.

Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Bachelor’s Degree or minimum, 1-2 years of related experience

Customer service, problem solving and analytical skills

Verbal, written and interpersonal communication skills

Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)

Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience

Develop independence within role through on the job training and experience

Some Customer service experience or equivalent preferred

Some construction experience or equivalent preferred

General knowledge of building codes