Applications Administrator Jobs

OREGON SYMPHONY
Position Description

Job Title: Applications Administrator
Department: Revenue Services
Reports To: VP for Finance and Administration
FLSA Status: Full time, exempt

SUMMARY: The Applications Administrator ensures efficient use of business applications at the
Oregon Symphony, with primary responsibility for Tessitura RAMP. The Administrator works closely
with the Finance, Development and Marketing teams (including our Patron Services department) to
provide user training and support while overseeing all aspects of system functionality.
Reporting to the VP for Finance and Administration, this position ensures that our critical systems
are working at their highest efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Administers Tessitura RAMP, MS SQL Server, and all dependent applications for all business

operations of the Oregon Symphony and the Oregon Symphony in Salem and other entities
under operational control of the Oregon Symphony.

2. Provides systems analysis and solutions for future application development.

3. Provides advanced reporting and data mining support.

4. Supports conversions and data integration functions.

5. Oversees data integrity efforts and documents data protocols.

6. Maintains a high-level of customer service and quality support throughout the organization.

7. Interacts with all functions of the organization to provide solutions to business challenges;
recommends improvements to business processes and technology that will improve
efficiency and standardize business operations.

8. Oversees Tessitura Users Group.

9. Works with website manager to support and maintain transactional integrations between

website/WebAPI and Tessitura database.

10. Supports all Tessitura users, including new hires, with guidance and training in best
practices, in close collaboration with Department managers.

11. Manages annual box office projects and updates including new performance season builds,
rollover, pricing, and education.

12. Keeps up to date on industry developments. Researches, recommends, and helps design

new procedures, methods, and technologies as they become available.
13. Serve as technical lead for the Tessitura Version 16 upgrade.

14. Perform other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree (B. A. or B. S.) from four-year college or

• Technical Qualifications – Minimum 5 years applications experience. Minimum 1 year

• Other Computer Skills: Microsoft Office, Excel and Word.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees of
organization.

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure,

• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in

• Certificates, Licenses, Registrations: MCSA

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses

• Problem-Solving - Identifies and resolves problems in a timely manner; Works well in group

• Project Management - Develops project plans; Coordinates projects; Communicates changes

• Customer Service - Manages difficult or emotional customer situations; Responds promptly

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

• Oral Communication - Speaks clearly and persuasively in positive or negative situations;

• Written Communication - Writes clearly and informatively; Edits work for spelling and

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness

• Quality Management - Looks for ways to improve and promote quality; Demonstrates

• Change Management - Prepares and supports those affected by change; Monitors transition

• Ethics – Maintains confidentiality; Treats people with respect; Keeps commitments; Inspires

• Organizational Support - Follows policies and procedures; Completes administrative tasks

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats

• Dependability - Follows instructions, responds to management direction; Takes responsibility

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this position, the employee is regularly expected to sit; use hands and
arms to operate a computer. The employee is regularly required to talk or hear. Vision abilities
required by this job include close to moderate distance vision and ability to adjust focus for use of
computer monitor and/or reading documents.
WORK ENVIRONMENT: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this position, the employee is occasionally exposed to moving
mechanical parts such as printers. The noise level in the work environment is usually moderate.

The Oregon Symphony is an equal opportunity employer and is committed to diversity,
equity, and inclusion in all facets of the organization. We seek to develop a diverse
candidate pool and welcome nominations and applications from all qualified candidates
regardless of race, gender, sexual orientation, age, disability, religion, or national origin.

Position is open until filled. No phone calls please.
For a complete position description, please visit www.orsymphony.org/about/careers/