Analyst, People Operations - Remote

Position Description

This is a remote, home-based position. Candidates from all US geographies will be considered.

Job Summary

The People Operations team is responsible for providing frontline support to team members and people leaders through the People Team service delivery model. The team continually analyzes regular processes and data to bring solutions forward to enhance the team member experience. The Analyst, People Operations role will serve as an important member of the People Operations team by providing day-to-day assistance and support to team members related to and throughout the team member lifecycle.

Major Responsibilities

• Worker’s Compensation administration, including initial report of incidents and coordinating claims with the insurance carrier.
• Unemployment Insurance administration, including initial response to state claims and requests for information. Provides quarterly claim/activity reporting.
• Assume responsibility for the service delivery of Tier 1 support by providing team members with consistent and timely guidance, support, responses/explanations covering a variety of topics across People Team functions. Leverage knowledge base and other available information to troubleshoot and resolve issues.
• Ensure personnel files conform to organizational data confidentiality and retention guidelines.
• Process requests for employment verifications. Redirect requests to vendor and/or provide verbal and written employment verifications. Complete public service loan forgiveness forms.
• Perform miscellaneous job-related duties as assigned.
• Participate in special projects engaged in the establishment and implementation of new processes for the People Team.
• Evaluate and process team member lifecycle events in HRIS system. Audit events to identify discrepancies and to provide corrected information.

Position Requirements

Knowledge/Skills

• Ability to work effectively in a remote team environment.
• Consistent ability to set and deliver against a work plan in a fast-paced environment, giving attention to detail even under high pressure situations.
• Bachelor's degree in Human Resources or related field or 1-3 years of HR generalist/coordinator experience
• Human Resources professional certification (SHRM-CP or PHR) preferred.
• Ability to interpret and apply guidelines and procedures and deliver difficult messages professionally and in a manner aligned with policy and standard procedure.
• Strong records and database management skills.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues; able to maintain strict confidentiality.
• Demonstrated knowledge of principles and practices of Human Resources, as well as of local, state and federal employment laws
• Knowledge of HR best practices and demonstrated success working as an HR representative.
• Able to gather and analyze statistical data from multiple database sources and generate reports.
• Ability to plan, coordinate, and administer complex administrative systems and processes.
• Ability to build relationships, foster a cooperative work environment, and build consensus with remote / geographically dispersed staff.
• Well-developed verbal and written communication, interpersonal, analytical, decision-making, problem solving, project management, and customer service skills.
• Experience with ServiceNow and Workday preferred.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• No or very limited physical effort required
• May require some travel
• Work is normally performed in a typical interior/office work environment
• No or very limited exposure to physical risk

The starting rate is $50,000 - $55,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.