Operations Manager - Remote

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Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

The Manager of Operations has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability within a Servant Leadership framework. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

• This is a remote position and can be located anywhere within the United States.

Essential Job Functions:

Organizational Leadership

• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
• Set the tone and vision for the respective division with respect to Sharecare’s core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation
• Set parameters and guidelines to measure performance to objectives
• Lead a team of functional managers to achieve goals and objectives quickly, efficiently and profitably

Financial Management

• Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins
• Assist in the development of annual budgeting and fiscal planning as required
• Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and assisting in assessing potential growth areas

Primary Customer Service Responsibilities

• Heavy coordination with Manager(s) and Director of Client Success to ensure total customer satisfaction
• Facilitate the development of new relations on existing accounts or new accounts
• Assist in strengthening existing client relations

Qualifications:

• Extremely team oriented
• Minimum of 7-10 years proven success in manager or director level role
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Master’s degree strongly preferred
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Outstanding customer service with strong negotiation skills
• High proficiency in Microsoft products required, Outlook, Word and Excel
• Ability to handle confidential materials and information in a professional manner
• Superior communication skills

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.