Analyst, Digital Product Manager

Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 68666
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• This role is part of the Digital Team within the Customer Experience Division.
• Responsible for working closely with the product team (UX, IT, Product teams, Business Stakeholders) to drive the strategy and implementation of American's Ancillary products.

What You'll Do

• Ensures and tracks business readiness (training, communication and marketing etc.) for new features or initiatives
• Develops and shares product knowledge, through market insights, customer/user feedback, competitive analysis, industry trends and technology trends
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
• Represents the product as part of Enterprise Programs
• Defines and leads governance for business requirement gathering and participates in program ceremonies pertaining to the product(s)
• Mentors product team members
• Identifies new opportunities and development of product roadmap to achieve product goals
• Aligns objectives of ancillary products with corporate objectives and communicate outcomes across all business stakeholders
• Measures and reports out defined business objectives, key results and customer outcomes that define success (OKRs)
• Collaborates with cross functional business, UX & IT teams to define product strategy, set product objectives and develop ancillary roadmaps
• Makes key tradeoff decisions when required, using data when it exists and solid judgement when it does not
• Oversees and prioritizes product goals and outcomes
• Effectively tracks product spend through available tools and prioritizes technical debt along with business features
• Negotiates and gains alignment from commercial stakeholders on benefits of resolving technical debt system enhancements
• Comprehends technical and business trade-offs that enable teams to deliver value sooner
• Collaborates with Analytics to capture performance data and analyzes results to report on product health and identify new opportunities to grow product value
• Develops product subject matter expertise

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• 1 year Agile/Scrum experience
• Experience with digital products and stages of customer lifecycle
• Experience with Agile methodology
• Experience working with external vendors to define business requirements and manage implementation
• Bachelor’s degree in Business Technology, Information Science, Mathematics or related field; or equivalent experience/training
• 3 years of e-commerce or related business experience

Preferred Qualifications- Education & Prior Job Experience

• 5+ years airline experience
• Experience managing or being part of a digital transformation
• MBA degree
• Experience in Product Development/Management with a sound understanding of product lifecycle

Skills, Licenses & Certifications

• Flexible and adaptable to changing environment
• Thorough knowledge and understanding of back-end technical systems powering digital platforms and how they can contribute to product strategy and Objectives and Key Results (OKR)
• Ability to effectively analyze, and concisely present findings and strategies to senior leadership
• Demonstrated ability to effectively manage competing priorities and deadlines
• Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
• Knowledge of Sabre PSS, Airline inventory management system and American Airlines Ancillary product offerings
• Strong analytical skills
• Proven ability to lead teams, set priorities and manage day-to-day evolution of digital product
• Must be well organized and detail oriented
• Ability to identify product / project KPIs and conduct analysis to measure success of business objectives
• Ability to work with technical leadership to understand benefits of technical enhancements and how they contribute to product OKRs and long-term strategic vision
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
• Ability to quickly absorb technical concepts and communicate them to a non-technical audience

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68666