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Company | Princess Cruises |
Address | Santa Clarita, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements,Hospitality |
Expires | 2023-05-12 |
Posted at | 1 year ago |
- Process guest entertainment, crew executive travel, VIP requests and provide down line communication to port agents, hotels and ground transportation.
- Demonstrates commitment through behaviors and performance that are aligned with our core values.
- Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report.
- Assign ancillary services to guests when requested.
- Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
- Communicate effectively with customers, co-workers and management to reduce communication-related work errors.
- Any additional duties as assigned by leadership.
- Realign pricing within PNR to have records re-priced in order to collect additional money outside final payment.
- Research air schedules booked for crew outside of budget.
- Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc).
- Process last minute crew changes in regards to air accommodations.
- Answer phone calls/Chat messages in regard to air issues, responds to e-mails and voicemails, and relays messages accurately and promptly.
- Exhibits integrity, fairness and professionalism in everyday conduct.
- Track and fix incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
- Consistently deliver on commitments to external and internal customers to drive customer satisfaction.
- Proficient in Microsoft Word, Excel, and Outlook.
- Knowledge of all aspects of the Sabre airline reservation system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
- Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
- Excellent phone customer service skills
- Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
- Excellent phone and customer service skills.
- Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
- Experience in the travel and hospitality industry and in a high-volume call center is highly desirable.
- 401(k)
- Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
- Cruise and Travel Privileges for You and Your Family
- Training & Professional Development
- Health Benefits
- Employee Stock Purchase Plan
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
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