Travel Agent - Customer Service

We are dedicated to providing exceptional travel experiences that exceed our client's expectations. Our team is passionate about crafting personalized journeys that leave a lasting impression. As a leading player in the travel industry, we are committed to innovation, customer satisfaction, and creating unforgettable memories for our clients.

Responsibilities:

• Maintain accurate records of bookings, transactions, meetings, and interactions.
• Build and maintain strong relationships with travel and tour vendors.
• Manage the entire booking process, including collecting payments, confirming arrangements, and processing fees.
• Coordinate and sell transportation, accommodations, insurance, tours, and activities.
• Conduct thorough research on destinations to provide up-to-date insights to clients.
• Handle travel-related issues, conflicts, cancellations, and refunds with professionalism.
• Discuss with clients to understand their travel needs, budgets, and preferences.
• Offer expert advice and recommendations to clients on destinations, cultures, customs, weather, and activities.

Qualifications and Skills:

• Highly detail-oriented and organized.
• Excellent verbal and written communication abilities.
• Exceptional problem-solving skills to handle various travel scenarios.
• Effective negotiation skills to secure the best deals for clients.
• Strong customer service, sales, and interpersonal skills.
• Strong time management and task prioritization abilities.

Benefits:

• Access to exclusive travel opportunities and discounts.
• Flexible working hours for enhanced work-life balance.
• Full comprehensive training is provided.

The ideal candidate possesses a unique blend of organizational prowess, creativity, and exceptional customer service skills. If you have a passion for curating extraordinary travel experiences and possess the qualities mentioned above, we encourage you to apply today.

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