Government-Funded Customer Service Agent

Our organization works with influential Fortune 100 and 500 companies in the telecommunications field. Our goal is to provide benefits to low-income households. We are part of making an impactful marketing campaign that can positively alter various lives in the community. We need team members to assist us in several Government-Funded Customer Service Agent roles.

The Government-Funded Customer Service Agents will guarantee accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders.

Our success is a product of our people. We constantly encourage and enable them to put forth astonishing efforts to help brands realize their consumer acquisition goals.

Responsibilities as a Government-Funded Customer Service Agent:

• Greet and assist community members in the division/program
• Create, distribute, and collect records of program participants
• Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize tools and resources given by the company to effectively educate consumers on the advantages provided by the Federal Lifeline Program
• Provide general assistance to the members of the division
• Represent the company and client in a professional and business manner

Government-Funded Customer Service Agent Qualifications:

• Tech skills to include tablet navigation, spreadsheet, email, and internet usage
• Must have strong oral communication skills
• Superior organizational skills - able to manage multiple priorities simultaneously
• 1 year of account management/customer service/sales experience
• Must be able to follow directions and work as a team

Perks of a Government-Funded Customer Service Agent:

• Team building activities
• Community involvement and the ability to make a difference
• Holiday closings
• Competitive pay, rewards, and bonuses
• Traveling events for top performers

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