Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Government-Funded Customer Service Agent
Recruited by M.Coast Enterprise 8 months ago
Address Downey, CA, United States
Travel Agent - Customer Service
Recruited by Sunrise Voyages 9 months ago
Address San Francisco, CA, United States
Airport Guest Service Agent - Sacramento
Recruited by Hawaiian Airlines, Inc. 9 months ago
Address , Sacramento, 95837
$15.50 an hour
Freight Forwarding Operations & Customer Service Agent
Recruited by DP World 9 months ago
Address , Los Angeles
$62,100 - $75,900 a year
Airport Customer Service Representative
Recruited by SFO 9 months ago
Address , San Francisco, 94125
Customer Service Manager, Airport Customer Experience
Recruited by American Airlines 9 months ago
Address , San Francisco, Ca
$65,000 - $79,301 a year
Customer Service / Booking Agent
Recruited by Travel by Tilly 9 months ago
Address Los Angeles, CA, United States
Customer Service Manager, Airport Customer Experience
Recruited by American Airlines 9 months ago
Address San Diego, CA, United States
Customer Service Manager, Airport Customer Experience
Recruited by American Airlines 9 months ago
Address San Francisco, CA, United States
Pharmacy Customer Service Associate
Recruited by Walgreens 10 months ago
Address San Jose, CA, United States
Government-Funded Customer Service Agent
Recruited by M.Coast Enterprise 10 months ago
Address Los Angeles, CA, United States
Customer Service Agent Jobs
Recruited by Aces Global 10 months ago
Address Chowchilla, CA, United States
Ticket/Gate Agent (Customer Service Agent) - Smf
Recruited by Delta Air Lines 11 months ago
Address Greater Sacramento, United States
Customer Service Agent Jobs
Company | Polar Air Cargo |
Address | Redondo Beach, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-08-29 |
Posted at | 9 months ago |
This positon is responsible for the direct interactions and communications with customers in a courteous, efficient, friendly and professional manner. Handle customer complaints; provide appropriate solutions and alternatives within the time limits. Requires following-up to ensure resolution. Keeps and files records of customer interactions. Follow communication procedures, guidelines and policies. Go beyond the extra mile to engage and communicate with external customers.
Responsibilities
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm .
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
Responsibilities
- Support as needed non-initial booking functions (e.g. re-booking, cancellations, no-shows).
- Informing supervisor and/or director of customer service of unique or difficult situations;
- Identify, research and resolve customer service issues and/or ensure resolution.
- Researches local claims and provides documentation to corporate customer service.
- Provide customer service support including duties related to import functions.
- Handle all general inquires and booking questions. Over communicates with a customer on the status of their cargo/booking via email and phone
- Communicate with GCM & APAC on propriety list for breakdown and handling.
- Maintaining working relationships with employees in other pertinent departments, such as Ground Ops, and sales, to obtain and/or provide information.
- Responds to customers’ questions, problems, requests, and/or complaints.
- Communicates tracing of missing cargo and follows-up on tracers.
- Coordinates truck movements with RFS
- Acts as a liaison between the customer and the internal teams (CRT, Sales, Ops, Flight Planning, RFS, ACE) to help determine the most accurate booking status
- Prepares reports, maintains logs, completes and sends CCA’s and maintains departmental filing.
- When possible, averts and/or diffuses potential customer problems.
- Providing ongoing support, assistance and information to customer service staff, and management;
- Identifies and communicates problems in network disruptions to the customer.
- Timely response to emails from customers, suppliers, carriers and our internal network
- Provides timely customer call back-up support.
- Assists supervisor of customer service in identification of other internal departments’ potential and/or current problems and/or needs relating to customer service and works with departments to resolve.
- Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records.
- Creates an environment that encourages team work by:
- Tracks all on-forwarded cargo to final destination via aircraft or truck.
- Applies understanding of air cargo industry and competition.
- Understands and adheres to company policies and procedures.
- Applies understanding of aircraft cargo loading capacities.
- Uses ability to track and coordinate multiple issues simultaneously.
- Applies conceptual and problem solving skills.
- Adaptability in a fast-paced customer service environment.
- Demonstrates proficiency with IATA process and procedures.
- Three years airline customer service or cargo-related experience.
- Computer-savvy with a working knowledge of cargo systems.
- Applies decision-making skills.
- Demonstrates proficiency in MS Office (Excel, Word, Teams).
- Applies interpersonal, communication, and telephone skills.
- High school degree or equivalent work experience.
- Understands and uses company reports utilized by customer service.
- Travel for this role is not required but may occur infrequently based on business need.
- Must be reliable, flexible and available to work varied hours, weekends and holidays.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm .
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago