Administrative Specialist - Predominately Remote

Title: Administrative Specialist

Location: Fountain Valley, CA

Department: Risk Adjustment

Status: Part-Time

Shift: Days (8hr)

Pay Range*: $25.95/hr - $37.64/hr

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary

The Administrative Specialist provides administrative and scheduling support for the Home Visit Program. Main functions include senior patient outreach, for in-home assessments and video visits, and coordination of provider schedules. Other functions include outreach mailers, record keeping, filing, and obtaining confidential medical records.

Essential Functions And Responsibilities Of The Job

• Professionally represent MCMF with superior communication skills, organizational ability, and customer service
• Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards. Minimum Requirements
• Prioritize and multitask
• Provide a positive outreach experience to patients who are identified as benefitting from a home assessment or PCP video visit
• Be at work and be on time
• Plan and communicate schedules for providers
• Coordinate administrative functions to support providers
• Document telephone encounters with patients in EMR
• Timely response to phone calls and emails
• Interact in a positive and constructive manner
• Produce and distribute routine and special reports with accuracy
• Follow company policies, procedures, and directives
• Communicate areas of efficiency opportunities to manager

Qualifications/Work Experience

• Prior experience with an EMR, preferably EPIC
• Ability to multi-task
• Proficiency with Microsoft Office Suite including Excel, Word
• Minimum 2+ years administrative experience
• Superior communication skills, interpersonal skills, organizational ability, customer service

Education/Licensure/Certification

• High School diploma or equivalent