Administrative Manager Jobs

The City of Sugar Land is seeking a full-time Administrative Manager in the Environmental and Neighborhood Services Department.
Why Should You Join Our Team?
We are a full-service municipality located approximately 20 miles southwest of downtown Houston that invests in our team and offers real opportunities for career growth. We pay our Administrative Manager a competitive salary of $64,979- $74,734.40 per year, depending on your qualifications. We also offer great benefits and perks available on your first day of employment, including: City-subsidized health benefits; life and disability insurance; a variety of voluntary benefits; a robust pension plan with TMRS to set you up for a fulfilling retirement; flexible schedules and work from home opportunities, a down-to-earth casual environment and dress code, and a positive team-oriented culture stemming from a long-term commitment to innovation and inclusion. You can even bring your dog and/or cat to work if they have a solid understanding of office decorum.
Benefits At A Glance:

• City-subsidized Medical and Dental Insurance with a variety of plan options;
• Paid sick leave;
• A robust pension plan with TMRS includes your 7% contribution with 2:1 match by the City to set you up for a fulfilling retirement;
• City-paid Basic Life Insurance @ 1x your annual salary and Long-term Disability;
• You won’t contribute to Social Security, but you can further your retirement income by contributing to a Deferred Compensation (457b) plan;
• On-site Wellness facilities and programming (mind, body spirit & financial preparedness); and
• 9 paid holidays and up to 3 floating holidays to use at your discretion;
• Voluntary Vision, Supplemental Life Coverage (for you and your family), Aflac indemnity plans such as Accident, Cancer, Hospitalization and Critical Illness, Short Term Disability and pre-paid legal benefits through Legal Shield;
• Access to multiple mental health benefits and resources, including a robust EAP;
• Longevity pay for each month of service after your first 13 months of employment;
• A generous vacation package with accruals starting on day 1;

Are we the right fit for YOU?
The ideal candidate must be able to provide technical and administrative support to all divisions of the Environmental and Neighborhood Services Department. The ideal candidate must be responsible for development, preparation and/or administration of the department budgets, purchasing, strategic and management projects, policies and procedures, the customer service program, committees, and special projects/assignments including community engagement efforts.
We are looking for a candidate that is able to work independently and in a team with minimal supervision. The perfect candidate will have experience with administration and data analysis. Strong attention to detail and the ability to work in a fast-paced environment is critical for success in the role, as are high levels of accuracy, timeliness and dependability.
We are looking for someone who can provide leadership and oversight for the ENS Administrative Assistant, ENS Department Specialist, and the ENS Community Outreach Coordinator. Ask yourself: Do you enjoy managing an experienced Administration Team? Are you able to change tasks and priorities at a moment’s notice? Are you experienced in project management for a fast-paced environment? If so, please consider applying for this Administrative Manager position today!

As an Administrative Manager, you will:

• Provide direction and supervision to division staff including but not limited to defining duties and responsibilities to fulfill established service level expectations and division goals and objectives. Responsible for the hiring, development, training and discipline (as needed) of division personnel, as well as the completion of annual performance plans and evaluations. Ensure all staff fully understand their roles and responsibilities within the organization; provide constructive feedback and coaching as needed. Objectively document performance issues and address concerns in a prompt and professional manner.
• Supervise purchasing functions by reviewing and approving department purchases to ensure compliance with City policies. Complete all periodic budget reports and projects as required. Recommend strategies and resource allocation to ensure program effectiveness.
• Provide community-wide education about solid waste, recycling, stormwater, fleet, facilities, code enforcement, rental registration, food inspection, animal services, and cultural arts, including the coordination of community events.
• Prepare monthly/quarterly service-level metric reports. Analyze data to identify program success and areas for improvement. Responsible for the efficient utilization of daily departmental business activities to achieve maximum productivity, smooth workflow and ensure excellent customer satisfaction.
• Participate in emergency situations upon the activation of the EOC, serves as the Finance Section Chief for Department activations and Campus Document Unit Leader for Citywide activations and active engagement in emergency management responsibilities.
• Responsible for efficient utilization of departmental admin staff to achieve maximum productivity, ensure excellent customer satisfaction and sound financial stewardship.
• Works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and City's mission, vision, and values.
• Maintain departmental emergency annexes assigned to ENS, through the City's Emergency Management Plan and COOP COG.
• Assist in the development, planning and implementation of management and strategic projects by conducting research, performing statistical analysis, and preparing formal and ad-hoc reports for city management and council consideration
• Coordinate, review and ensure accuracy of department inventory.
• Manage ENS, Solid Waste and Stormwater operational budgets, including monitoring the administrative program budgets. Coordinate preparation and submittal of the annual budgets for all divisions, including the general fund and enterprise funds, along with overseeing the budget transfer process. Conduct research, analyze data, and prepare financial and performance reports for review and submission to City management.
• Develop and manage special projects such as All In Initiatives, Go Bond Submissions, Stormwater Fee Program and annual cost analysis inventory.
• Manage Republic Services and Animal Service data in the Computerized Maintenance Management System (CMMS) to ensure efficient process for handling resident and customer requests. Address resident complaints in a courteous and efficient manner. Manage escalated resident issues transferred from the Contact Center. Manages escalated vendor issues transferred from department staff.

Formal Education:

• Master’s Degree preferred.
• Bachelor's Degree from an accredited college or university with major coursework in Business Administration, Public Administration, or a related field.

Work Experience:

• A minimum of one (1) to two (2) years’ experience working as a manager required.
• Five (5) of progressively responsible experience in municipal government, city administration, strategic planning, or community engagement

License and/or Certification:

• Valid Texas Class C Driver License.