Administrative Assistant Jobs

Overview

Responsible for professional, effective and efficient handling of all residents’ requests and needs in the community. The Community Administrator also provides exemplary service in a manner consistent with the values and missions of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as with our external customers.

Responsibilities (May include some or all of the following as applicable)

· Answers phone and greets residents/guests upon entry, responds to requests, questions, and any other needs.

· Documents issues or transactions as needed.

· Develops knowledge of surrounding areas and attractions.

· Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review.

· Demonstrates excellent customer service, communication and time management skills.

· Monitors Hotline System and responds in a timely and efficient manned within hours of notification.

· Monitors and controls Electronic Security Control Systems, if applicable.

· Follows-up on all complaints/issues notifying/documenting/ for Community Association Manager as necessary

· Ensures all safety precautions and procedures are followed while performing duties.

· May assist with resident notifications or special events.

· Processes work orders and files resident documents and invoices, if applicable.

· Created work orders.

· Patrols thought the community 1X/shift observing and documenting violations, particularly displays of signs.

· Tracks resident issues to enable Community Association Manager to identify major problems or trends.

· Conducts rounds of the clubhouse and both pool decks 3X/shift to monitor usage, cleanliness, resident’s compliance with regulations, items needing repair and any other items that should be reported to the Community Association Manager.

· May be assigned other duties by the Community Association Manager.

Qualifications

Education/Training/Certifications/Licenses:

High school diploma or equivalency required. College-level courses in business or hospitality preferred.

Experience/Knowledge/Skills:

One (1) to two (2) years of business experience preferred. Outstanding customer service, communication and interpretation skills required. Effective written or verbal skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Language requirements:

Travel and availability requirements:

Ability to work weekends.

Physical Requirements:

Ability to lift up to 40lbs. Work in an upright standing position or sitting position for long periods of time, will fluctuate day by day. Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written words.

Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully performs the essential functions for the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed outdoors with little to moderate noise levels. Requires outdoor site visits within the property.

Work Hours: Full Time

FLSA Status: Hourly, Non-Exempt

Reports to: Community Association Manager

Supervises: None

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.