Account Manager, Mobility Jobs

Please note: This role requires the ability to work on site in our Midtown Manhattan office 3 days per week per company policy.

The annual salary range for this role is $120,000-140,000 in New York.

The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.

The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Why we are recruiting

The Partner Services team focuses on structuring and delivering tailored engagement for Forum Partners across Europe and North America. The team works across all industries and geographies and in close collaboration with the Global Industries communities, 10 Forum Centers and Forum events.
We are currently searching for a Partner Services Lead (Account Manager), who will focus on building and reinforcing interactions with Partner Representatives (Operational Contacts) at Forum Partner companies. Responsibilities include:

• Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics, in collaboration with either the Global Industries team or Regional Business team
• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with either the Global Industries or Regional Business teams
• Responsible for maintaining ongoing Partner engagement with the Forum, through building and maintaining relationships with artner Representatives
• Onboard Partner Representatives into the Forum ecosystem and relevant engagements, in collaboration with either the Global Industries team or Regional Business teams
• Lead internal processes impacting Partner: ELT, Contract Management, Finance/Unpaids, PEM checks
• Contribute to shaping the engagement plan for Partners, in collaboration with either the Global Industries team or Regional Business teams
• Responsible for Partner integration and experiences across the Forum’s digital ecosystem
• Monitor and generate intelligence on Partner companies to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes
• Contribute to opportunities to grow and upgrade Partners, in close collaboration with the Global Industries and Regional Business teams.

To be successful, a Partner Services Lead (Account Manager) should:

• Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
• Monitor and proactively manage partner retention and engagement metrics and resulting actions
• Ensure a ‘One-Forum’ approach, with internal product teams, Centres and Global Industries teams to Partners to guarantee optimal Partner engagement experience.

Preferred Requirements and Experience:

• Excellent communication skills and command of English; fluency in another language is a plus
• Successful track record in key account management and business relationship development, including proven ability to engage with multiple functions and business lines in an organization
• Digital mindset and capabilities, add Salesforce proficiency line
• Occasional travel up to 15%
• 5+ years of professional work experience in a relevant industry
• Bachelor's degree or equivalent
• Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.

Vaccination requirement

The Forum requires that employees be fully vaccinated with at least one booster against COVID-19 by their first day of employment. The Forum will evaluate all requests for accommodation/exemption from this policy in keeping with federal, state, and local law.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Parental leave
• Dental insurance
• Health insurance
• Flexible spending account
• 401(k) matching
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Work Location: Hybrid remote in New York, NY 10017