Account Manager, Creative Services

Fully-remote! working Eastern time zone hours

Client-facing role focused on their internal content production (not consumer marketing to the public)

The Account Manager, Creative Services works directly with clients and staff to oversee briefs from start to completion as well as other projects for our clients and ensures that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

JOB QUALIFICATIONS

• 2-4 years of experience in handling client briefs from start to completion

• A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted

• Understand production processes and the essentials of a good brief.

• Excellent customer service skills

• Excellent written and verbal skills

• Be highly organized, detail oriented and be able to multitask and prioritize workload

• Previous experience of project management applications

• Understanding of Tag’s job-tracking system

• Solid understanding of Microsoft Office suite

• Understand the client billing process

JOB DUTIES

(* denotes an “essential function”)

• *Oversee briefs from start to completion, ensuring quality at every stage

• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.

• *Be the central conduit for all project communication and status updates

• *Interact with design team as well as external print and production vendors to oversee project delivery from start to completion

• Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.

• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems

• Work closely with the design team to insure designs are branded properly and meet highest quality standards

• *Resolve issues escalated by the client and escalate significant issues.

• Use feedback from monthly and quarterly client meetings to deliver on client expectations.

• Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.

• *Build relationships with end users; manage their perception and expectations.

• *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery.

• *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.

• Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices.

• Forecast monthly results at the mid-month timeframe.

• Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.

• *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.

At Tag, our people make us exceptional. If you believe that the combination of different ideas, experiences, backgrounds and skillsets create a great place to work, then you belong here. We believe it and even our clients tell us that it is the creativity, flexibility and drive of our diverse workforce that sets us apart.

This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.

We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers. We have a dedicated team working every day to make Tag a place where everyone feels welcome, supported and appreciated. We back this up with consistent training, mentorships opportunities, open discussion forums, paid volunteer days, events and partnerships.

Life is a great balancing act. Work should be fun, and you should be celebrated. Here, you will work alongside some of the most innovative and creative minds in the industry, with some of the most influential brands across sectors, to bring creative ideas to life and to positively influence the way our clients communicate with their customers. You have access to the tools, technology and people who are on the forefront of creativity in the marketing space, with work that wins awards and earns recognition.

It is the policy of Tag to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.