Account Manager - Atlanta

Yay Lunch is out to fundamentally change school food for the better. We are a digital school food marketplace, connecting schools to wonderful local food makers within their own communities to get fresher, healthier, more delicious and more diverse food to kids everyday.
Since launching a pilot in Spring 2018 in Charlottesville, VA, we have expanded rapidly now serving multiple markets along the East Coast. We have aggressive growth plans backed by experienced venture capital partners, and we are excited about bringing school lunch up to a modern standard, using technology to make lives easier.
Come join us! We're a startup, meaning we hustle with heart - we move quickly with agility and accountability for our actions, and require team members to love what they do and be as passionate about building an entirely new business concept as we are. We give our growing team of stars the tools to succeed with a commitment to flexibility, transparency, respect, empowerment, and positivity.
About The Role
As the Partnership Manager for the Southeastern Region, you will be responsible for successful onboarding and account management of our school partnerships in the region. You will work closely with the Growth Development Manager and market teams to seek opportunities and overcome challenges for your school partners. You will be the voice of and liaison with our partners. You will be the lead in identifying opportunities for increasing school utilization and engagement and deepening our relationships with our partners.
This is a remote position, but requires that applicants be within 20 minutes of the Southeastern Regional Market, which includes Atlanta, Raleigh/Durham/Chapel Hill, NC, and Central Virginia. You must be willing and able to travel throughout your market 25% of the time. Travel varies by season.
You Will

• Track and analyze partner and market-level data to monitor school and student penetration and participation, identify trends and report out data to cross functional teams and Growth Team.
• Review customer utilization and work with the Growth Development Managers to drive upsells or inform of at-risk customers.
• Develop and manage the relationships with school administrators and ensure that the lunch program is meeting their desired goals.
• Work with Marketing to ensure all school/parent communications are scheduled. Work with the marketing team throughout the school year to ideate, develop, and execute school and market communications to drive success.
• Additional responsibilities as assigned by Senior Partnership Manager and Senior VP of Growth.
• Work cross-functionally to plan and implement successful school launches and optimize the customer experience for school staff.

You Must Have

• Experience using data to inform decision making
• A strong bias towards collaboration and action with an interest in working with a cross functional team.
• A reliable, personal vehicle, great driving record, & car insurance
• Bachelor's degree required
• Experience with B2B or B2C Sales, Account Management, Customer Success, Marketing, or School Relationships

You Must Be

• Clear-headed under pressure
• Proactive on solving problems with market teams to best serve school partners, using the data available to proactively anticipate needs and challenges
• Highly organized and able to adapt to evolving priorities
• Reliable, punctual, professional, and presentable
• Passionate about quality service and school nutrition
• A relationship-focused, strong communicator with the ability to implement and manage relationships with school partners

Bonus Points

• If you have a strong understanding of school networks or school decision making.
• Experience working with school administrators, parent-teacher organizations, and/or educational organizations

We Are Offering

• Significant support structures, on-the-ground training, & coaching from central team members
• Flexible paid time off (unlimited time off program)
• Salary $50,000 + discretionary bonus + company options
• 401(K) Retirement, up to 3.5% employer match
• Insurance - Medical, Vision, Dental and Life Insurance
• Technology allowance, data stipend, office allowance (or co-working space)
• Remote, flexible, and family-friendly environment

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