Account Executive, Corporate Event Planning

360 Destination Group is a leading destination management company with offices throughout California, Las Vegas, Florida, Texas, Arizona, Chicago and New York. We are seeking Account Executive candidates to support the growth and demand for our destination management and corporate event planning services in the Los Angeles area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and maintain positive working relationships with vendors, CVB, industry consortiums, and third parties.
• Understand the site inspection policy and communicate billing procedures to DDM and Operations.
• Develop sales strategies and meet or exceed minimum margin expectations and quotas through program development in accordance with company financial goals.
• Represent 360DG at national industry events, local industry events, tradeshows and conferences, as required by General Manager.
• Organize Familiarization tours for clients and prospective clients, and directly oversee all local sales-related special projects, including, but not limited to: local client events, hotelier appreciation events, sponsorship and promotional commitments, and planning/execution of sales events with various hotel partners both locally and nationally.
• Work as a team with Design and Development Managers through production of proposals and maintain control over the program details, pricing and deadlines throughout the sales process; hit deadlines.
• Conduct site inspections with client by setting up appointments and creating a timeline and site book.
• Send all final program surveys to completed events and follow up on any potential future business needs and/or referrals to other 360DG offices, with a focus on building long-term relationships with all accounts.
• Actively participate in regularly scheduled Sales Strategy Meetings with General Manager. Use of extensive expertise of current and upcoming industry trends and maintaining knowledge of assigned markets and hotel partners via compiling and analyzing data to find trends.
• Participate in turn-over meeting with Operations Manager and Design and Development Manager.
• Maintain a presence on social media and other sales outreach platforms; organize sales drops.
• Work with Marketing on sales materials and website content.
• Proactively reach out to ensure client satisfaction/retention while continuously searching and closing new business.
• Stay up-to-date and on the pulse of events, new venues, and new experiences in local destination.
• Booking and releasing of tentative holds for venues, vendors, and activities for proposals being generated.
• Provide exceptional customer service through the creative development and fulfillment of program content.
• Provide continuous service to customers from program inception through completion, attending pre-convention meetings and maintaining visible presence throughout program operations.
• Actively prospect and develop new opportunities within designated market territories as currently structured.
• Develop and nurture consistent relationships with key hotels/hoteliers.
• Maintain CRM database with current and future client contact information and needs.
• Record all client communication.
• Promote destination and company capabilities via sales trips and formal presentations to incentive and corporate clients and hotels, as required by General Manager.

QUALITY OF WORK RESPONSIBILITIES:

• Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations.
• Respond quickly to changing circumstances, anticipate new developments where possible, and be receptive to new ideas and methods.
• Generate new and innovative ways to improve 360DG products and services.
• Recognize essential elements of a challenge and develop creative solutions.
• Give and accept feedback constructively.
• Act in a forthright way.
• Be detail-oriented with vendor contracts, invoices, and agreement clauses.
• Each employee at 360DG is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.
• Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.
• Work well in a fast-paced team environment, be willing to help others, work overtime when required, and deliver quality service to our clients.
• Any other duties as assigned.

JOB SCOPE:

This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision.

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

• Seven or more years total work experience with a minimum of five years of hospitality (DMC or Hotel) experience.
• Bachelor’s degree or equivalent experience.
• Two years of sales related experience preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Advanced skills in CRM Systems, Microsoft Word, Excel, and PowerPoint.
• Proficiency in client relations, proposal writing, detailed budget management, event design, contract management, and vendor relations.
• Excellent verbal and written communications skills.
• Ability to work as part of a team and independently on projects that require initiative.
• Knowledgeable of the local destination offerings such as restaurants, clubs, festivals, tours, and venues.

EQUIPMENT & APPLICATIONS:

• Computer, phone, copiers, smart phones, tablets, and other standard office equipment.

JOB CONDITIONS:

The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:

• Required to be ambulatory to move around freely between buildings and between levels within buildings.
• Frequently required to perform administrative and professional work using writing tools and electronic media.
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.
• Occasionally lift and/or move up to 30 pounds.

TOTAL COMPENSATION:

This is a commission-based role and the base salary ranges from $80,000.00 to $92,000.00. 360 Destination Group provides a variety of other benefits to its employees including health insurance coverage (medical, vision, and dental), long term disability insurance coverage, life insurance coverage, a retirement savings plan (401k), paid holidays, and unlimited paid time off. Please note that the aforementioned salary range is a good-faith estimate for this position and it assumes a rate based on location and experience.

ACKNOWLEDGEMENTS:

360 Destination Group is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.