Account Director Jobs

Overview

The Client Services team is essential to the health and growth of our business. They have a keen understanding of the verticals and technologies that Velir specializes in, are excellent relationship and project managers, and possess outstanding communication skills. Whether writing a scope, facilitating a client workshop or ensuring the flawless execution of a cutting- edge digital experience, folks in Client Services are curious, adaptable and adept at spotting opportunities to make it all better.

Account Directors are responsible for overall client satisfaction. They establish, maintain and grow client relationships, understand the industry verticals that our clients operate in (as well as their political realities) inside and out, and are dynamic, effective team leaders who naturally engender trust and motivate others.

Why You Should Join

We strive to provide a sensible working environment that endorses healthy work hours, and we offer flexible remote work options. We have a progressive parental leave policy, offer paid volunteer days, and vacation time is not just encouraged, but celebrated.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups. If you’re from a background that’s underrepresented in tech, we’d particularly love to meet you

Responsibilities

• Contribute to new business as needed- RFP/RFI responses, stand ups and case studies
• Serve as an escalation point for project and client teams
• Ensure favorable scope and terms of contracts for all portfolio accounts, actively negotiating when necessary
• Possess a deep knowledge about our clients’ business, hierarchy and customers
• Act as a mentor for and possibly manager of junior staff
• Create and maintain account plans within assigned portfolio, emphasizing high-growth prospects, specific target accounts, and categories for development
• Partner with Digital Producers, Finance and leadership to maintain financial health of assigned portfolio on an ongoing basis as well as roadmap and forecast revenue
• Lead client meetings and workshops and present agency work confidently and persuasively
• Review all client-facing deliverables and ensure they are of the highest quality and meet/exceed expectations prior to client reviews
• Informed by a thorough understanding of clients’ needs and business objectives as well as Velir’s service offerings, identify and sell through new opportunities within assigned portfolio
• Partner with Producers to ensure on-time and on-budget delivery of active work and on the estimation and proposal process for new contracts
• Cultivate and nurture client relationships at every level
• Acting as the voice of the client/brand ambassador for the cross-functional team, actively participate in strategy development for all projects

Skills & Qualifications

• Excellent leadership and communication skills
• Knowledge of quality assurance process is required
• Ability to define solutions that will generate measurable results for the client
• Financial acumen and advanced insight into business processes
• Strong knowledge of web development technologies
• 6+ years in the digital agency industry or related experience, developing interactive projects and managing client work
• Understanding of strategy, design, and web development
• Solid understanding of project management, work flow and infrastructure
• Developing negotiation skills with a strong aptitude for growth

Experience And Education

• Bachelor's degree or equivalent required
• Demonstrated experience running medium to large engagements
• Experience with various projects types including: full life-cycle web CMS development, web design and agile
• Proven experience navigating difficult political environments

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions
• Frequent sitting at a desk performing work on a computer

Core Company Values

Velir is an established mid-sized agency with a top-tier portfolio of clients, ranging from the world’s largest non-profits to Fortune 500 brands. As of 2023, Velir acquired Brooklyn Data Company, a premier data and analytics consultancy focused on leadership, process improvement, implementation, and advanced analytics. Collectively, we pride ourselves on our people-first culture and a low-ego workplace that embraces experimentation, collaboration, and continuous improvement. We offer flexible work locations, competitive pay and excellent benefits.

• Be Courageous - Make the right decisions even when they aren't the easiest decisions
• Take the Long View - Ensure the company is built to last
• Work with Focus + Passion - Display purpose and pride in your work and never stop learning
• Be Genuine - Bring honesty and authenticity to all that you do

At this time, Velir does not sponsor candidates and unfortunately cannot accept those on OPT or CPT.