Travel Technical Support Specialist Jobs

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Coordinate with other support staff and managers to resolve all support issues.

Apple Certified Support Professional certification.

Troubleshoot issues remotely or via the phone for customers, technicians, and dealers

You demonstrate 1-3 years experience in a technical support role

You are knowledgeable in Microsoft Office

The following experiences are definitely a plus:

Experience with video equipment, such as projectors

Experience with Linux and Windows Server

Consults with client and staff to implement and support remote check printing setup.

Researches and evaluates new products and attend training sessions and seminars to further knowledge.

Education reimbursement up to $5,250 tax free per calendar year

Receives telephone calls and e-mails from users and assists with their technical problems or questions.

Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.

Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.

Work closely with your quality assurance lead to meet ticket volume and quality requirements.

Within the first 30 days, you will get familiar with Grammarly’s product offerings, support tools, workflows, and all user interaction types.

Is a good communicator with strong critical thinking and problem-solving skills.

Has customer service experience and familiarity with tools like Zendesk, JIRA, etc.

Knowledge of console, HTML, Javascript, deployment/provisioning (This is not required but is a plus!)

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

Contribute to Bolt System knowledge management by identifying and/or creating knowledge base articles.

Experience with TMS (Transportation Management System) and with ELD (Electronic Logging Device)

An Associate’s Degree and two years of related experience OR 3+ years of related experience.

Previous experience supporting internal and external customers.

Experience in the trucking industry.

Solid software and technical skills, with an emphasis on SaaS applications.

Excellent communication (both written and spoken) and time management skills

Knowledge/experience working with both Windows PC and Mac OS a plus

Superior customer service skills, especially working with senior leaders

Requires a Highspeed internet connection when working remotely

Occasionally assist with the rollout of large projects.

Communicate in layman’s terms complex technology to customers in person and over the phone.

5+ years of related work experience

Working knowledge of MS Outlook, Word and Excel

Experience communicating complex customer issues to product teams.

Must have excellent communication skills both verbal and written.

Must have a strong technical capacity. Experience handling various hardware and software is required.

Working knowledge of Salesforce and reports.

2+ years' experience with break/fix issues, Email, password, etc

Experience collaborating cross-functionally with teams

You will be working with break/fix issues and support

Working with PC's, Laptops, Printers, email, etc

Routing and switching cisco devices

Troubleshooting password issues, Keeping up inventory, etc.

Basic project management skills and a proven ability to manage multiple tasks while working independently.

Configure and administer system applications. Upload content and manage users access following proper approval protocols.

Strong communication, negotiation and conflict-resolution skills.

Troubleshoot new user issues reported across software programs.

Accurately document and open new cases with software support teams that require development support and follow through until resolutions are reached.

Identify and keep track of all open cases, needed fixes, builds and build timelines for necessary deployments.

Good knowledge and understanding of IT

Minimum 3 years experience as a customer success specialist, operations engineer, technical support agent, data center operations engineer, or similar role

Excellent communication skills (both written and verbal)

Ability to interface effectively with remote engineering team members to ensure timely resolution of operational issues

Location: Remote US, EST time zone or PST time zone

Provide support, maintenance, and training to customers to ensure stable operations of the installed robotics system

3+ years of experience in a technical support role in a law firm setting

· Excellent communication skills and a proactive approach

· Recommending new products or upgrades and contributing to rollouts and special projects

· Training end-users on new applications or changes to existing applications

· Tracking the firm’s inventory and loaner equipment

· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams

Excellent time management skills and ability to work under pressure:

Perform other functions as required by management

Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge

Contribute to the Service Desk knowledge base as appropriate

Working knowledge of computer hardware, including desktops, laptops, printers and mobile devices

Experience with Microsoft Operating Systems, Active Directory, System Administration Tools

Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.

Manage SOSD (System Operations Service Desk) team consisting of up to 24 watch-standers

Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience

Experience managing/supervising a Service Desk environment

Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers

Must be able to manage multiple priorities in an efficient manner

5+ years of experience in a technical support role (help desk, service desk, NOC Tech, etc.)

Inbound and outbound calls/emails experience

Experience working with any ticketing system

Willing to learn or experience with TDM

High school diploma or equivalent

Ability to obtain a Public Trust

Take on projects for the Bookings Leadership Team (and other managers as needed).

This position is currently remote and can be based anywhere in the United States.

1+ years of full-time professional experience preferred

Strong organizational skills with demonstrated ability to meet key milestones on time and with quality

Slack, Salesforce and Zoom experience preferred.

You must be able to work weekends (Saturday and Sunday), as well as three weekdays.

Offer guidance and educate customers on product features, best practices, and technical procedures.

Continuously update knowledge and stay abreast of new technologies and product enhancements.

Proven work experience as a Technical Support Specialist or similar role.

Strong knowledge of computer hardware, software, operating systems, and network systems.

Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals.

Strong problem-solving skills and attention to detail.

Two years of experience (in addition to education requirements) working in education.

Solid time-management abilities to efficiently manage multiple assignments with competing deadlines.

Participates in department, center, and agency cross-functional teams as designated by management.

Demonstrated ability to work independently with limited direction from management.

Experience working in schools, Local Education Agencies, or State Education Agencies implementing rigorous entrance and exit procedures for English learners.

Manages the implementation of entrance and exit procedures in regards to the proper identification of English learners.

Ability to Report common patterns, questions, and other issues to management and recommend solutions for improving and restructuring company procedures.

Excellent interpersonal and communication skills.

Associate degree, Trade Training or 2 years work experience in information systems, computer science, or relevant field.

Experience with software, hardware, telephony, and networks.

Resolve tickets representing staff-generated requests or problems and troubleshoot workstation related issues to maintain productivity.

Maintain system functionality by testing computer components.

Provide technical support for new and experienced Runway users via email and chat

Experience with providing high-touch customer support over email, phone, and/or chat

We use Zendesk at Runway, so prior experience is a nice to have but not required

Handle inquiries and feedback provided by members of our Runway community through our public Discord server

Investigate and escalate any problems around the product or payment transactions to the appropriate team member

Effectively follow up and close Zendesk tickets with proper notes

Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).

2+ years of Technical Support experience.

Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit.

Technical support experience for external customers preferably with a software/hardware technology company.

Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.

Excellent communication skills, both written and verbal.