Travel Technical Support Specialist Jobs in California

•Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

•Assist management in creating training materials pertaining to computer troubleshooting and usage

Responsibilities for Technical Support Specialist

Qualifications for Technical Support Specialist

•Industry-specific certification in relevant computer languages or software may be required

•Accept constructive criticism and customer feedback regarding their experience with software or IT services

Point of sale experience preferred

Strong problem-solving and analytical skills

Excellent communication and follow-up skills

Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed

Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin

Provide top-tier support and resolve tech-related questions and queries to our partners and end-users

Point of sale experience preferred

Strong problem-solving and analytical skills

Excellent communication and follow-up skills

Ability to properly comprehend, manage, log and update partner issues and escalate accordingly if needed

Experience in running and reading SQL queries and reports, working with Postman, and/or pgAdmin

Provide top-tier support and resolve tech-related questions and queries to our partners and end-users

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Provide support for producing system quotations and performing inventory and license management duties as required.

Coordinate with other support staff and managers to resolve all support issues.

Attention to detail, strong organizational skills, and a creative approach to problem-solving.

No experience necessary. Full training provided!

Access to medical benefits available (varies by state)

Investigate and research potential client travel inquiries.

Follow up with clients to ensure that any reported issues have been resolved before, during, or after travel.

Respond professionally and timely to client incoming phone calls, emails, or other communications.

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Coordinate with other support staff and managers to resolve all support issues.

Apple Certified Support Professional certification.

Excellent time management skills and ability to work under pressure:

Perform other functions as required by management

Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge

Contribute to the Service Desk knowledge base as appropriate

Working knowledge of computer hardware, including desktops, laptops, printers and mobile devices

Experience with Microsoft Operating Systems, Active Directory, System Administration Tools

Ability to Report common patterns, questions, and other issues to management and recommend solutions for improving and restructuring company procedures.

Excellent interpersonal and communication skills.

Associate degree, Trade Training or 2 years work experience in information systems, computer science, or relevant field.

Experience with software, hardware, telephony, and networks.

Resolve tickets representing staff-generated requests or problems and troubleshoot workstation related issues to maintain productivity.

Maintain system functionality by testing computer components.

Doximity is proud to offer industry-leading benefits. Some of our offerings include:

Stay updated on product knowledge and industry trends to provide accurate information and advice to customers

Previous experience in a customer support role, preferably in a technical support environment

Previous experience working with Amion, preferably as an end user at a healthcare provider

Excellent written and verbal communication skills with a friendly and professional demeanor

Strong problem-solving and troubleshooting abilities

A high level of time management, accountability, and prioritization skills.

Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements.

Maintains and updates customer information in a case management system.

Document each customer interaction in a case management system.

Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to technical support.

Sends weekly support reports to Sr. Technical Support Manager