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It Technician - Level 2 Deskside Support

Company

DLA Piper
Address , Washington, Dc
Employment type
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description

DLA Piper is an equal opportunity employer. All applicants will be treated without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, military or veteran status, gender identity, or any other factor protected by law. Job applicant poster viewing center.


DLA Piper LLP (US) is a leading global business law firm. We are committed to attracting, developing, and retaining the best people across our practice and business service groups. We are looking for collaborative, results oriented people who enjoy working in a fast paced environment and have exceptional problem solving skills.


If you are a highly talented IT Technician, we want to hear from you!


This position is located in our Washington DC office.


The IT team partners with DLA Piper management, lawyers and internal business units to devise and deploy solutions that improve the quality of the legal services we deliver to our clients as well as the efficiency of our firm’s business operations.


Our team is committed to providing industry-leading solutions and world-class service. We focus on innovation and our goal is to lead the industry by forging an environment that encourages and rewards innovation, creativity, and achievement.


We have decades of experience and a proven track record in delivering excellent customer service, managing a secure and reliable operational environment and deploying industry-leading technologies.


Minimum Requirements:

  • Strong verbal and written skills required to communicate technical information to staff of all levels
  • Good organizational skills required to track and resolve a variety of issues in a timely manner
  • Working knowledge of MS Windows and network communication concepts
  • 2 years’ experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment
  • Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software
  • High school diploma or GED
  • Detail-oriented and able to work quickly and accurately under tight deadlines

Preferred Requirements:

  • ComptTIA A+ or equivalent certificate
  • Flexibility to work overtime or irregular hours as needed

What will your day look like?
In this exciting opportunity, you will provide hardware and software assistance to employees and clients by answering questions or resolving computer issues in person, via telephone, and/or electronically. This includes installation, configuration, and support of hardware and software setups—such as desktops, laptops, printers & printing, word processing, electronic mail, and operating systems.


Your troubleshooting will include repairing network connectivity issues, restoring data, hard drive and display failures, printer difficulties, etc. You will provide loaner equipment to ensure minimum disruption of work time. You will also setup, support, and maintain the inventory of laptops, desktops, monitors, and firm & personally owned mobile devices. All troubleshooting will require the creation and monitoring of trouble tickets in the queue to document work activity.


You will additionally assist in training employees on the appropriate use of hardware and software to include the use of video conference, telephony, and AV systems, including Crestron, Teams, and Zoom Rooms, VPN, remote access, and smartphones. You will regularly set up meetings in accordance with firm standards, which entails the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.


To learn more about DLA Piper, please visit our website.


We offer exceptional career opportunities in an environment that is challenging, rewarding, and, we believe, truly different from our competitors. Our employees enjoy a competitive benefits package and a dynamic and diverse environment in which they can build a long and fruitful career and reap the rewards of their success.


Agency applications will not be considered.