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Remote Technical Support Jobs

Technical Support Jobs
By Loxone At Philadelphia, PA, United States
Electrical / Network / Programming skills
Benefits include 401k, medical, dental and PTO
Assisting partners (electrical contractors, system integrators) in project design and execution through phone, video and email support
Onboarding new Loxone partners to make them comfortable with the products
Regularly connect with partners to build a trusting relationship with the Loxone brand
Increasing revenue with the existing Loxone partner network by understanding your partners’ business
Apprentice, Technical Support Jobs
By Center for Justice Innovation At New York, NY, United States
Excellent analytical, judgement and problem-solving skills;
Strong verbal and written communication skills;
Ability to prioritize and manage multiple streams of information and tasks;
Responsibilities include but are not limited to:
Shadow technicians to learn and apply troubleshooting for common tech issues and requests;
Prepare and image desktops and laptops;
Technical Support Jobs
By Sintra Technologies Inc At United States
Fresher with the below skills knowledge or 1-3 years experience would be great!
Must have skills: à JavaScript, Node.JS, Linux Operating System
1) Basic Audio & Video codecs
5) Networking is a Plus
6) SOC compliance and TLS would be a good to have
Technical Support Officer - Jobs
By TheHiveCareers At United States

DESIRED ATTRIBUTES AND BEHAVIOURAL COMPETENCIES

Support Analyst (Remote) Jobs
By Updater At New York, NY, United States
Documenting and reporting - helping to create knowledge content and internal processes
3+ years' experience in Product Support for external customers
Experience at a SaaS company preferred
Experience working on smaller teams with multiple, competing priorities
Experience with Salesforce and JIRA
Fielding inbound contacts for escalations via phone and email
Technical Support Jobs
By Stellar Professionals At Richmond, VA, United States
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
Experience in continual service improvement initiatives, project management, project coordination, governance, and risk management.
Bachelor's degree in an Information Technology related discipline work experience may meet this requirement
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions.
Certified Data Management Professional (CDMP) - Associate or Above
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, etc.
100% Remote Technical Support Engineer
By Agility Partners At United States
Create and maintain incident management requests to product group/engineering group/finance team.
Great resume builder – gain experience with a Fortune 15 company
Medical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills
Knowledge of Excel: pivot tables, filters & look-up function
Quickly identify cases that require escalation (either technically or strategically).
Technical Support Engineer (Remote)
By CrowdStrike At Sunnyvale, CA, United States
Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Create process or troubleshooting documentation in the support knowledge base.
Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
Outstanding analytical and organizational abilities.
Experience supporting Kernel level security solutions
Technical Product Support Specialist (Remote)
By Allergan Data Labs At United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Provide input on ways to continuously improve the customer experience and internal processes
Technical Support Specialist- Fully Remote
By OPSPro, LLC At Germantown, MD, United States
Associates Degree or valid (up to date) certification in related field
2 years' work experience in a technical support or customer support role
Provide support to Ting customers by phone and email
Create and maintain clear, concise and accurate documentation for internal and external use
Act as liaison to ensure smooth operations and service delivery to all customers and partners
Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
Associate Technical Support Specialist (Remote)
By Hinge Health At Washington, United States
Develop extensive knowledge of our product, including common technical challenges and troubleshooting techniques.
Tech support experience (minimum two years).
Excellent participant facing communication and writing skills.
Able to effectively work in a Remote environment and be depended on for excellent punctuality and communication.
Healthcare background, and/or previous healthcare experience, especially startup healthcare experience.
Experience with customer support tools (e.g. RingCentral, ZenDesk, Freshdesk) and/or Google Analytics.
Technical Product Support Specialist (Remote)
By Allergan Data Labs At Irvine, CA, United States
3+ years of experience in technical support, customer service, or account management
Experience with support ticket management systems such as Zendesk, Salesforce, etc. and optimization of such systems
We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Required Experience & Technical Skills
Manage accounts and perform technical onboarding to ensure successful adoption of our SaaS platform
Enhance and assist our knowledge base in collaboration with our Technical Writers
Technical Support Jobs
By NOVALINK SOLUTIONS LLC At Phoenix, AZ, United States

Diagnose and resolve software and hardware incidents, including operating system and a wide range of software applications. Take ownership of issues by carrying out problem analysis to implement ...

Support Specialist(Remote) Jobs
By Broadlume At New York, NY, United States
You have 2+ years of experience within the flooring industry using an industry specific business management / Business Management System.
You have knowledge and experience with accounting practices and account reconciliation processes.
Work From Home + Remote Office Allowance
Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes
Respond to customer requests by phone, chat, and email in a professional and timely manner
Serve as an internal resource to our partnering teams (AM, sales)
Support Manager - Remote
By A2 Hosting At United States
Effective time management skills including multitasking and prioritization
Support Team Leads in their day-to-day activities, including workload management and performance coaching
The ability to work from home; this position is 100% remote
Monitor and manage support queues to ensure timely resolution of customer issues
A minimum of 3 years of support leadership experience required, preferably in a web hosting, SaaS, or similar technology environment
Proven interpersonal and leadership abilities; ability to foster and promote a professional and collaborative work environment
Cybersecurity Technical Support Associate (Eastern Time Zone) (Remote)
By Cyware At United States
Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.
US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
Minimum of 2-3 years of experience with Zendesk or similar ticketing system.
Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.
Hands-on experience on Linux systems and administration.
Experience with log analysis for troubleshooting and problem identification..
Ecommerce Support - Remote
By Intellectt Inc At United States
8+ years of experience of which 4+ years of experience in e-commerce
Should have solid level 3 support experience in large e-commerce platforms
Knowledge in SFCC is an added advantage
Should have good debugging and analytical skills
Should possess excellent communication skills
Should be running critical issues and drive them to closure
Remote Support Jobs
By Total Office Products & Services Inc At , Burnsville, 55337, Mn $26 an hour
Proven experience as a Remote Support Specialist or in a similar role.
Provide remote technical support to clients, troubleshooting and resolving software, hardware, and network issues.
Diagnose and resolve technical problems through phone, email, chat, or remote desktop tools.
Install, configure, and update software applications and operating systems remotely.
Stay up-to-date with the latest technology trends and advancements in remote support tools.
Strong knowledge of computer hardware, software applications, and operating systems.
Technical Support Administrator (Fully Remote)
By Akkodis At Sacramento, CA, United States
Strong skills in Data Entry.
This position will consist mostly of Data Entry.
1-4 years of experience in a fast, technological environment
Self-starter with excellent organizational, administrative and interpersonal skills.
Working knowledge of CRM systems Salesforce is a plus (but not needed).
Ability to create and process accurate quotes and orders in a timely manner
Support Specialist (Remote) Jobs
By Akkodis At United States
• Ability to effectively communicate with co-workers, peers, and management through written and verbal communication
Akkodis is seeking Support Specialists for our client's Tactical Team for a remote opportunity
• Perform SR callback requests received from client services
• Perform any audit or reporting tasks requested by the client
• Perform quality control and approval of check reissue requests/supplemental payments
• Review call notes daily and provide feedback for corrections and coaching to supervisors

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are currently hiring for a Remote Technical Support position that offers flexible hours and competitive pay. If you have a passion for technology and helping others, this is the perfect job for you!

Overview of Remote Technical Support Remote Technical Support is a job that involves providing technical assistance to customers over the phone, via email, or through online chat. This type of support typically involves troubleshooting hardware and software issues, providing technical advice, and helping customers with product installation and setup. Detailed Job Description of Remote Technical Support Remote Technical Support personnel are responsible for providing technical assistance to customers over the phone, via email, or through online chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and help customers with product installation and setup. They must also be able to answer customer questions, provide product information, and resolve customer complaints. Remote Technical Support Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to provide technical advice and assistance
• Ability to work independently and as part of a team
Remote Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Excellent communication skills
Remote Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Remote Technical Support Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Remote Technical Support Job Responsibilities
• Provide technical assistance to customers over the phone, via email, or through online chat
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Help customers with product installation and setup
• Answer customer questions
• Provide product information
• Resolve customer complaints