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Remote Support Jobs

Company

Total Office Products & Services Inc
Address , Burnsville, 55337, Mn
Employment type FULL_TIME
Salary $26 an hour
Expires 2023-08-01
Posted at 11 months ago
Job Description

Location:Burnsville MN, 55337

Salary:$26/hour

Job Type:Full Time

We are currently seeking a highly skilled and motivated Remote Support Specialist to join our team. As a Remote Support Specialist, you will provide technical assistance and support to our clients remotely, resolving their IT-related issues and ensuring smooth operation of their systems. Your strong problem-solving skills, excellent communication, and ability to work independently will be essential for success in this role.

Responsibilities:

  • Collaborate with team members and escalate complex issues to higher-level support when necessary.
  • Stay up-to-date with the latest technology trends and advancements in remote support tools.
  • Diagnose and resolve technical problems through phone, email, chat, or remote desktop tools.
  • Install, configure, and update software applications and operating systems remotely.
  • Provide exceptional customer service and ensure customer satisfaction with every interaction.
  • Assist clients with setting up and configuring their devices, peripherals, and network connections.
  • Document all support activities, including problem descriptions, troubleshooting steps, and solutions provided.
  • Respond to customer inquiries and tickets in a timely and professional manner.
  • Provide remote technical support to clients, troubleshooting and resolving software, hardware, and network issues.

Requirements:

  • Strong problem-solving and analytical thinking abilities.
  • Proficiency in troubleshooting common software and hardware issues remotely.
  • Proven experience as a Remote Support Specialist or in a similar role.
  • Customer-oriented mindset with a focus on delivering high-quality support.
  • Strong knowledge of computer hardware, software applications, and operating systems.
  • Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • Familiarity with remote desktop tools, VPN, and remote access technologies.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.