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Remote Technical Support Jobs in New York

Technical Support Specialist - Remote | Wfh
By Get It Recruit - Healthcare At West Hempstead, NY, United States

We are a dynamic organization seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you'll play a pivotal role in maintaining our office technology ...

Variable Hours Officer - Technical Support Specialist (Remote)
By Columbia University At , New York $32.14 an hour

For on-line classes and events:

Apprentice, Technical Support Jobs
By Center for Justice Innovation At New York, NY, United States
Excellent analytical, judgement and problem-solving skills;
Strong verbal and written communication skills;
Ability to prioritize and manage multiple streams of information and tasks;
Responsibilities include but are not limited to:
Shadow technicians to learn and apply troubleshooting for common tech issues and requests;
Prepare and image desktops and laptops;
Support Analyst (Remote) Jobs
By Updater At New York, NY, United States
Documenting and reporting - helping to create knowledge content and internal processes
3+ years' experience in Product Support for external customers
Experience at a SaaS company preferred
Experience working on smaller teams with multiple, competing priorities
Experience with Salesforce and JIRA
Fielding inbound contacts for escalations via phone and email
Support Specialist(Remote) Jobs
By Broadlume At New York, NY, United States
You have 2+ years of experience within the flooring industry using an industry specific business management / Business Management System.
You have knowledge and experience with accounting practices and account reconciliation processes.
Work From Home + Remote Office Allowance
Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes
Respond to customer requests by phone, chat, and email in a professional and timely manner
Serve as an internal resource to our partnering teams (AM, sales)
Technical Support Engineer- Remote
By Medidata Solutions At , New York, 10003, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Technical Support Jobs
By LTIMindtree At New York, NY, United States
Acts as a technology information resources for the staff and management.
Engages technology product management to provide solutions for staff, product and service feedback, ensuring ongoing enhancements to the client's technology.
“The associate needs to pass the specific certification based on the skill set.”
Bachelor's Degree; in Computer Science/Software Engineering or equivalent field or equivalent work experience
9-12 years of work experience
Acts as a trusted advisor for business and technology teams serving as a go-to for all technology related matters.
Technical Support Engineer- Remote
By Dassault Systèmes At , New York, Ny $97,568 - $106,000 a year
Provide accurate and complete problem resolution documentation for future reference and management reporting
Manage work requests that describe particular issues, software bugs or customer problems and properly taking ownership of issues through to resolution
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Superior organization and communication skills, both verbal and written
Bachelor’s degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience

Are you looking for a job that allows you to work from the comfort of your own home? Look no further! We are currently hiring for a Remote Technical Support position that offers flexible hours and competitive pay. If you have a passion for technology and helping others, this is the perfect job for you!

Overview of Remote Technical Support Remote Technical Support is a job that involves providing technical assistance to customers over the phone, via email, or through online chat. This type of support typically involves troubleshooting hardware and software issues, providing technical advice, and helping customers with product installation and setup. Detailed Job Description of Remote Technical Support Remote Technical Support personnel are responsible for providing technical assistance to customers over the phone, via email, or through online chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and help customers with product installation and setup. They must also be able to answer customer questions, provide product information, and resolve customer complaints. Remote Technical Support Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software issues
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to provide technical advice and assistance
• Ability to work independently and as part of a team
Remote Technical Support Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Ability to troubleshoot hardware and software issues
• Excellent customer service skills
• Excellent communication skills
Remote Technical Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Remote Technical Support Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Remote Technical Support Job Responsibilities
• Provide technical assistance to customers over the phone, via email, or through online chat
• Troubleshoot hardware and software issues
• Provide technical advice and assistance
• Help customers with product installation and setup
• Answer customer questions
• Provide product information
• Resolve customer complaints