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Inside Customer Support Representative Jobs

Customer Support Representative (Csr)
By Aspire Team At Oceanside, CA, United States
Assist Marketing Director in decision-making, appointing project responsibilities, and regulating deadlines
Solid written, verbal and interpersonal communication skills
Customer service experience in person
Conduct target market research in the field
Direct contact with consumers to absorb perceptions of our sports background marketing
Oversee future clientele acquisition and strategically approach clients with proposals on marketing tactics
Customer Support Representative Jobs
By ServiceNow At Philadelphia, PA, United States
Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
You will perform initial triage of customer cases with documented solutions and/or workarounds.
Customer Support Representative Jobs
By Growth Cave At Austin, TX, United States
Onboarding, coaching, and holding clients accountable to their action items & goals
Handling any feedback, complaints, disputes, or refund requests with tact and understanding
Preventing & Resolving Refund/Cancelation Requests
Moving Clients Through The Training To Each Milestone
Providing Marketing & Sales Coaching To Clients
Keeping Asana Organized & Up-To-Date
Customer Support Representative Jobs
By Hound Labs, Inc. At Fremont, CA, United States
Good understanding of customer relationship management tools; experience preferred with SalesForce Service Cloud
Help to create knowledge management content for front-line staff and customers.
3+ years of Customer Support Experience with preference in a B2B products and/or working with human capital management (HCM) solutions
Subject matter expert of customer service ticket handling, Hound Labs products, and escalation management.
Work within various sales platforms to manage customer inquiries and returns/refunds.
Other responsibilities as required while working at a dynamic company on the cusp of launching its first product
Customer Support Representative Jobs
By Labster At Greater Boston, United States
Create and update knowledge articles
Previous SaaS experience with tech support & customer support is a plus
Experience with Intercom or similar chatbot tool preferred
If you’ve got these skills, we’d love to hear from you
Answer live chat queries on Intercom, the awesome chat tool we use
Cover a critical shift that includes weekends from 10 AM EST to 7 PM EST Thursday through Monday
Customer Support Representative Jobs
By Carrot Fertility At Des Moines, IA, United States
1-3 years of experience working in a direct customer- or client-facing role
Superior communication skills, both written and verbal
Bachelor's Degree or equivalent work experience
Experience working at a fast-growing tech company or digital health company
Experience with Zendesk or similar CRM platforms
Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
Customer Support Representative Jobs
By e-Emphasys Technologies At Cary, NC, United States
Ensures that the support cases are handled in accordance with service level agreements and business requirements.
Works in relevant support shifts as scheduled by Support Manager.
Demonstrable leadership skills with a small group or team
Knowledge of support ticketing systems
Knowledge of supply chain operations
Excellent organizational and individual productivity skills
Inside Sales Support Representative
By Kelly At United States
Support and manage day to day customer requests
Internal sales support to customers/distributors
Consolidate customer and market reports
Prepare monthly sales flash reports and distribute
Work closely with commercial/technical/supply chain/customer service functions
Associate's Degree (required), Bachelor’s Degree (preferred)
Customer Support Representative Jobs
By Web Manuals At San Diego, CA, United States
Justin Raymond - Customer Experience Manager, Web Manuals Inc.
Up-date existing knowledge articles and create new articles
Previous experience working with Customer Support
Knowledge of HTML and/or CSS
Experience with Content creation and video editing
Core responsibilities includes, but are not limited to:
Representative 2, Customer Support Jobs
By RITE AID At United States
Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
H.S. Diploma or General Education Degree (GED) required.
Research and resolve complex customer situations
Maintain phone and web queue availability as required to meet service standards.
Verify customer records for accuracy and update as necessary.
Customer Support Representative Jobs
By Crowded At Florida, United States
Strong organizational and project management skills with the ability to prioritize and meet deadlines.
Excellent interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
Bachelor's degree in a relevant field is preferred. Relevant fields might include; business, finance, information technology, accounting or computer science.
Generous base salary commensurate with experience
Must - Central or Eastern Time
Strong preference for - South Florida Metropolitan Area
Customer Support Representative Jobs
By Compunnel Inc. At San Francisco, CA, United States
Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.
Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
Maintain a high level of product knowledge and stay updated on new features and updates.
Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
Customer Support Representative Jobs
By Yield Solutions Group At Englewood, CO, United States
Handle all other duties as assigned by management.
Active listening and learning skills
Financial Services or Insurance experience is a plus
Outgoing customer services/sales experience is a plus
Outbound Call Center Sales experience is a plus
Ability to quickly absorb product knowledge and sales processes
Ecommerce Customer Support Representative
By MultiplyMii At United States
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
2+ years of experience in customer service
Experience in Amazon Seller Central
Excellent verbal and written communication skills and professional demeanor
Display a high level of interpersonal skills
Good customer service and problem-solving skills
Customer Support Representative Jobs
By Green Seed Technologies At Orem, UT, United States

CLIENT SUCCESS MANAGER Get on the ground floor with a permanent remote position at Storyy! We are looking for a Client Success Manager who will be responsible for client relationships.Your primary ...

Customer Support Representative Jobs
By INTEGRA Biosciences At Hudson, NH, United States
Minimum 2 years of Customer Service experience
Experience with ERP and CRM platforms
Demonstrates strong written and oral communication skills
Strong organizational skills to be able to keep up with various customer needs
Must have problem-solving and analytical skills
Process customer orders, revisions, and returns according to department procedures
Customer Support Representative // Ft
By Delta Ghost Tactical At United States
2-3 years related to record management experience
Experience in managing work through a case/ticketing or online document management system
Ensure records are uploaded and maintained appropriately in all document management applications
Knowledge of human resources and legal requirements related to record retention
Ability to manage multiple tasks at once.
Manage and track the delivery of physical and digital files to and from other department or vendors
Customer Support Representative Jobs
By Insight Global At United States
Employee benefits/provider services experience, healthcare, insurance
1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience
Comfortable in a fast-paced/high volume environment
Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
Customer Support Representative Jobs
By ApTask At South Jordan, UT, United States
Minimum of 1 year of customer service, sales, or call center experience.
Excellent verbal and written communication skills.
Detail-oriented with excellent organizational skills.
Strong interpersonal skills and the ability to work effectively within a team.
Respond to client inquiries with a high degree of accuracy and efficiency, ensuring client satisfaction.
Meet and exceed key department performance metrics consistently.
Customer Service Representative / Inside Sales
By Safeway Supply Inc. At Round Rock, TX, United States
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proven experience as customer service representative or relevant position
Excellent knowledge of MS Office (especially Outlook)
Strong communication and people skills
Good organizational and multi-tasking abilities
Greet guests and welcome them into the office

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inside Customer Support Representative to join our team and help us provide our customers with the best possible experience. You will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for customer service and a desire to help people, this is the job for you!

Overview An Inside Customer Support Representative is responsible for providing customer service and technical support to customers. They are the first point of contact for customers, and they provide assistance with product inquiries, troubleshooting, and problem resolution. They must be able to communicate effectively with customers and have strong problem-solving skills. Detailed Job Description The Inside Customer Support Representative is responsible for providing customer service and technical support to customers. They must be able to answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They must be able to provide accurate and timely information to customers and ensure customer satisfaction. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product information
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries and provide assistance
• Troubleshoot technical issues and provide solutions
• Provide accurate and timely information to customers
• Ensure customer satisfaction
• Maintain customer records and update customer information
• Follow up with customers to ensure their needs are met
• Monitor customer feedback and provide feedback to management
• Assist with product inquiries and provide product information