Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Support Representative Jobs
Recruited by Rockbot 8 months ago Address Oakland, CA, United States
Customer Support Representative I -7Am-3:30Pm Pt (Remote-Usa)
Recruited by Ambry Genetics 8 months ago Address Aliso Viejo, CA, United States
Learner Success Support Representative - Remote
Recruited by BloomTech 9 months ago Address San Francisco, CA, United States
Customer Support Representative (On-Site)
Recruited by Vaco 9 months ago Address Cypress, CA, United States
Customer Support Representative Jobs
Recruited by M.Coast Enterprise 9 months ago Address Whittier, CA, United States
Associate Director, Customer Support And Maintenance (Remote)
Recruited by BD 9 months ago Address , San Diego
Customer Technical Support Representative
Recruited by LaunchPointPEO 9 months ago Address Alameda, CA, United States
Technical Support Representative Jobs
Recruited by VIVOTEK USA 9 months ago Address San Jose, CA, United States
Customer Support Representative Jobs
Recruited by M.Coast Enterprise 9 months ago Address Gardena, CA, United States
Customer Support Representative Ii
Recruited by County of Riverside 9 months ago Address Riverside, CA, United States
Customer Support Representative (Csr)
Recruited by Aspire Team 9 months ago Address Oceanside, CA, United States

Customer Support Representative Jobs

Company

Compunnel Inc.
Address San Francisco, CA, United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-07-28
Posted at 10 months ago
Job Description
  • Develop a deep expertise in Bbot's product suite, processes, systems, and tools to effectively diagnose and resolve issues.
  • Utilize G-Suite, Slack, Atlassian, Salesforce, and other tools to support customer service activities.
  • Troubleshoot a wide range of issues related to menu settings, customer UI configurations, ticket printing and routing, and reporting reconciliation.
  • Address merchant issues with empathy and urgency, striving to enhance their experience and promote success.
  • Manage ticket queue via email and text message, investigating and resolving complex technical troubleshooting cases to diagnose and remediate failure points.
  • Collaborate with the team to continuously improve customer service standards and processes.
  • Employ de-escalation tactics and call management techniques to handle upset customers and transform their experience into a positive one.
  • Maintain a high level of product knowledge and stay updated on new features and updates.
  • Communicate efficiently and professionally with merchants and teammates, ensuring clear and timely updates and resolutions.
  • Provide feedback and suggestions for product improvements based on customer interactions and pain points.
  • Embrace a fast-paced, ever-changing environment and demonstrate a bias for action.
  • Work independently and reliably, effectively managing time and seeking assistance when needed.
  • Provide Tier 1 support for merchants, customers, partners, and internal post-sales escalations, ensuring exceptional service experience and timely resolution of issues.