Customer Support Representative Jobs

Web Manuals is on an exciting journey to become the world standard for document management in the aviation industry. Our SaaS-based, document management system is a software built for digitizing and maintaining manuals for airlines, urban air mobility, drones, and business jet operators.

We are a self-funded and fast-growing company with about 75 employees worldwide. Our headquarters are located in Malmö, Sweden, with offices in New York City, San Diego, and Singapore.

What we offer:

• An international, dynamic and diverse environment with offices in Sweden, USA and Singapore.
• A strong value-based culture with fantastic opportunities to grow, develop your skill set and influence both your daily work and business strategies.
• To be part of a fast-growing, disruptive tech company with more than 550 customers within the Aviation Industry.

Core responsibilities includes, but are not limited to:

• Participate in strategic projects, striving to develop the company and our services
• Help drive our Help Center and Community Forum
• Providing case resolutions
• Community monitoring and contributions, ensuring customers and partners get answers to their questions
• Deliver online/onsite trainings
• Register, classify and respond to customers' requests received through email or phone
• Up-date existing knowledge articles and create new articles
• Troubleshoot technical problems and escalate issues
• Ensure customer satisfaction

To thrive in this role, we believe that you have:

• Excellent verbal and written communication skills in English. It’s our corporate language and the language we use to communicate with our customers
• Previous experience working with Customer Support
• A positive, collaborative, team-player attitude!
• A bachelor’s degree within relevant area

Ideally, you also have:

• Experience working with Zendesk
• Experience with Content creation and video editing
• Knowledge of HTML and/or CSS
• Knowledge of other languages

As a person, we believe that you are:

• Self-motivated with a strong ability to solve problems
• Collaborative
• Service-oriented
• Able to build strong, long-term relationships with customers and colleagues

Additional information:

• Location: 350 10th Avenue, San Diego CA
• For questions regarding this position, please contact our hiring team:
• Work extent: Full-time
• Start date: ASAP, according to agreement

Justin Raymond - Customer Experience Manager, Web Manuals Inc.

[email protected]

Lia Ehnberg - Global Employee Experience Generalist

[email protected]

Curious about what it’s like to work at Web Manuals? Check out our new Instagram account via https://instagram.com/webmanuals!

Our core values are Leadership, Enthusiasm and Responsibility. To truly appreciate what we do, you must be ready to commit to these values!

This is a full-time, in person, entry-level position based in San Diego, CA. Salary range expected between $48,000-$60,000