Register
Recruit Create CV

Inside Customer Support Representative Jobs in Pennsylvania

Customer Support Representative Jobs
By Instructional Empowerment At Blairsville, PA, United States
1-3 years of experience of the same or similar position
Here’s the schedule you’ll work and the total compensation & Benefits package:
Updating contact information for accounts.
Escalate customer inquiries when needed.
Responsible for inbound and outbound calls with customers.
Responsible for technical support including but not limited to password resets and system navigation.
Customer Support Representative Jobs
By ServiceNow At Philadelphia, PA, United States
Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired.
Logging calls and incidents on the IT Service Desk and maintaining details of software / hardware problems detected.
Providing initial triage technical support; answering support queries via phone or e-mail in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
You will perform initial triage of customer cases with documented solutions and/or workarounds.

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an Inside Customer Support Representative to join our team and help us provide our customers with the best possible experience. You will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for customer service and a desire to help people, this is the job for you!

Overview An Inside Customer Support Representative is responsible for providing customer service and technical support to customers. They are the first point of contact for customers, and they provide assistance with product inquiries, troubleshooting, and problem resolution. They must be able to communicate effectively with customers and have strong problem-solving skills. Detailed Job Description The Inside Customer Support Representative is responsible for providing customer service and technical support to customers. They must be able to answer customer inquiries, troubleshoot technical issues, and provide solutions to customer problems. They must be able to provide accurate and timely information to customers and ensure customer satisfaction. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Strong problem-solving skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product information
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Respond to customer inquiries and provide assistance
• Troubleshoot technical issues and provide solutions
• Provide accurate and timely information to customers
• Ensure customer satisfaction
• Maintain customer records and update customer information
• Follow up with customers to ensure their needs are met
• Monitor customer feedback and provide feedback to management
• Assist with product inquiries and provide product information