Customer Experience Specialist Jobs

As the Customer Experience Manager, you will manage the customer relationship for all accounts in the eastern United States and Canada. This will include processing orders, coordinating delivery schedules, providing updates to customer accounts and the Growing Solutions sales team, answering customer inquiries, resolving issues via appropriate channels, maintaining customer information within the CRM system and customer portal, obtaining customer feedback, and assisting territory Technical Sales Managers as needed. Our goal is to provide an excellent customer experience via a “can do” attitude and solutions-oriented mindset.

The Customer Experience Manager is an integral role within the ICL Growing Solutions U.S. and Canada team. This is a customer facing role and will include frontline customer interaction. This position is an integral part of developing and increasing sales in the United States and Canada. The customer experience manager will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

I’m interested! What will I get to do in this position?

• Manage the order to invoice process for all assigned accounts.

• Promptly respond to customer queries via email, phone, and online channels.

• Create and maintain relationships with account contacts at every level.

• Liaising with supply chain, IT, finance, credit, and sales to find the best solutions to customers’ issues.

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

• Maintaining a polite, helpful, and professional approach at all times.

• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.

What skills and experience do I need to be successful in this role?

• 3+ years of customer service experience in agriculture or a bachelor’s degree in a related field in lieu of experience.

• Practical experience with SAP and CRM systems such as SalesForce preferred.

• Excellent Microsoft Excel skills required

• The ability to respond appropriately under pressure in a fast-paced environment.

• Sound judgment and excellent problem-solving skills.

• A positive attitude and the ability to build relationships with clients.

• The flexibility to work irregular hours, when required.

• Superb written and verbal communication skills.

• Ability to travel, if the need arises

ICL Job Level: 13

Salary Range:$49K - $75K/year

Annual Bonus Target: 5%, subject to plan provisions.

To learn more, visit: https://icl-sf.com/us-en/

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:

• Competitive base pay and performance bonus

• Medical, dental, vision, and life benefits that start quickly – the first of the month after hire

• Tax-advantaged health savings and spending accounts (when applicable)

• Wellness Incentive Program to lower your health insurance cost

• Generous Leave and FMLA policies

• Prescription program that provides most generic maintenance medications at no cost (including Insulin products & EpiPens)

• 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service

• Employee Assistance Program

• Student Loan Assistance

• Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

Who is ICL?

ICL is a leading global specialty minerals and chemicals company that creates impactful solutions for humanity’s sustainability challenges in global food, agriculture, and industrial markets. ICL leverages its unique bromine, potash and phosphate resources, its passionate team of talented employees and its strong focus on R&D and technological innovation to drive growth across its end markets. Our agricultural products feed the world’s growing population, our food additives enable greater access to higher quality food, our potash and phosphate products are essential components for the pharma industry and our bromine-based materials and phosphates contribute to a more energy efficient and environmentally friendly planet.

ICL’s operations are organized under four segments: Industrial Products (Bromine), Potash, Phosphate Solutions and Growing Solutions. With approximately 12,000 employees worldwide, ICL operates mining and production sites located in Israel, Europe, North and South America and China which are supported by worldwide distribution and supply chains. Due to strong synergies between its business units and their mutual support, ICL benefits from its advantageous size, geographical spread, and operational flexibility. With a culture based upon leadership, innovation, and sustainability, ICL is well positioned to be an Employer of Choice within the communities in which we operate. To learn more about ICL, click here.

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