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Creator Technical Support Specialist Jobs

Technical Support Specialist Jobs
By Princeton University At Princeton, NJ, United States
Experience using device management systems, such as Jamf and Intune
Excellent organizational skills and the ability to multitask and manage competing priorities
Education: Bachelor’s degree or equivalent experience
Previous experience providing support in a higher education setting
In collaboration with other IT Customer Support Services team members, leverage JAMF and InTune to manage department devices
Develop and share best practices and knowledge with other IT support colleagues
Technical Support Specialist (530408) Jobs
By California State University, Office of the Chancellor At Long Beach, CA, United States
Two years or more of Jamf mobile device management experience preferred.
Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.
Administrator and maintain mobile device management systems.
Experience in coordinating resource requirements.
Coordinate with other support staff and managers to resolve all support issues.
Apple Certified Support Professional certification.
Technical Support Specialist Jobs
By Cinionic At Dallas, TX, United States
Troubleshoot issues remotely or via the phone for customers, technicians, and dealers
You demonstrate 1-3 years experience in a technical support role
You are knowledgeable in Microsoft Office
The following experiences are definitely a plus:
Experience with video equipment, such as projectors
Experience with Linux and Windows Server
Technical Support Specialist Jobs
By FrankCrum At Clearwater, FL, United States
Consults with client and staff to implement and support remote check printing setup.
Researches and evaluates new products and attend training sessions and seminars to further knowledge.
Education reimbursement up to $5,250 tax free per calendar year
Receives telephone calls and e-mails from users and assists with their technical problems or questions.
Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.
Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.
Technical Support Specialist Jobs
By Grammarly At Georgia, United States
Work closely with your quality assurance lead to meet ticket volume and quality requirements.
Within the first 30 days, you will get familiar with Grammarly’s product offerings, support tools, workflows, and all user interaction types.
Is a good communicator with strong critical thinking and problem-solving skills.
Has customer service experience and familiarity with tools like Zendesk, JIRA, etc.
Knowledge of console, HTML, Javascript, deployment/provisioning (This is not required but is a plus!)
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Technical Support Specialist Jobs
By Bolt TMS At Greenville, SC, United States
Contribute to Bolt System knowledge management by identifying and/or creating knowledge base articles.
Experience with TMS (Transportation Management System) and with ELD (Electronic Logging Device)
An Associate’s Degree and two years of related experience OR 3+ years of related experience.
Previous experience supporting internal and external customers.
Experience in the trucking industry.
Solid software and technical skills, with an emphasis on SaaS applications.
Technical Support Specialist Jobs
By Akkodis At Clarksville, TN, United States
Excellent communication (both written and spoken) and time management skills
Knowledge/experience working with both Windows PC and Mac OS a plus
Superior customer service skills, especially working with senior leaders
Requires a Highspeed internet connection when working remotely
Occasionally assist with the rollout of large projects.
Communicate in layman’s terms complex technology to customers in person and over the phone.
Technical Support Specialist Jobs
By Flexton Inc. At Atlanta, GA, United States
5+ years of related work experience
Working knowledge of MS Outlook, Word and Excel
Experience communicating complex customer issues to product teams.
Must have excellent communication skills both verbal and written.
Must have a strong technical capacity. Experience handling various hardware and software is required.
Working knowledge of Salesforce and reports.
Technical Support Specialist Jobs
By Swoon At Greater Chicago Area, United States
2+ years' experience with break/fix issues, Email, password, etc
Experience collaborating cross-functionally with teams
You will be working with break/fix issues and support
Working with PC's, Laptops, Printers, email, etc
Routing and switching cisco devices
Troubleshooting password issues, Keeping up inventory, etc.
Technical Support Specialist Jobs
By Zimmerman Advertising At Fort Lauderdale, FL, United States
Basic project management skills and a proven ability to manage multiple tasks while working independently.
Configure and administer system applications. Upload content and manage users access following proper approval protocols.
Strong communication, negotiation and conflict-resolution skills.
Troubleshoot new user issues reported across software programs.
Accurately document and open new cases with software support teams that require development support and follow through until resolutions are reached.
Identify and keep track of all open cases, needed fixes, builds and build timelines for necessary deployments.
Technical Support Specialist Jobs
By Rapyuta Robotics At Chicago, IL, United States
Good knowledge and understanding of IT
Minimum 3 years experience as a customer success specialist, operations engineer, technical support agent, data center operations engineer, or similar role
Excellent communication skills (both written and verbal)
Ability to interface effectively with remote engineering team members to ensure timely resolution of operational issues
Location: Remote US, EST time zone or PST time zone
Provide support, maintenance, and training to customers to ensure stable operations of the installed robotics system
Technical Support Specialist Jobs
By Lease & LaBau, Inc. At New York City Metropolitan Area, United States
3+ years of experience in a technical support role in a law firm setting
· Excellent communication skills and a proactive approach
· Recommending new products or upgrades and contributing to rollouts and special projects
· Training end-users on new applications or changes to existing applications
· Tracking the firm’s inventory and loaner equipment
· Assisting with audiovisual needs, including setting up and troubleshooting Zoom and Microsoft Teams
Technical Support Specialist Jobs
By Integrated Oncology Network At Fresno, CA, United States
Excellent time management skills and ability to work under pressure:
Perform other functions as required by management
Having excellent listening and enquiring skills to be able to understand issues when explained by someone without technical knowledge
Contribute to the Service Desk knowledge base as appropriate
Working knowledge of computer hardware, including desktops, laptops, printers and mobile devices
Experience with Microsoft Operating Systems, Active Directory, System Administration Tools
Technical Support - Specialist
By Node.Digital LLC At Arlington, VA, United States
Familiarity with Information Technology Service Management (ITSM) ticketing systems (ServiceNow) required.
Manage SOSD (System Operations Service Desk) team consisting of up to 24 watch-standers
Conduct one on ones with staff to address training needs, set expectations, and facilitate a 2-way dialogue regarding the employee experience
Experience managing/supervising a Service Desk environment
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively communicate with internal and external customers
Must be able to manage multiple priorities in an efficient manner
Technical Support Specialist Jobs
By Insight Global At Melbourne, FL, United States
5+ years of experience in a technical support role (help desk, service desk, NOC Tech, etc.)
Inbound and outbound calls/emails experience
Experience working with any ticketing system
Willing to learn or experience with TDM
High school diploma or equivalent
Ability to obtain a Public Trust
Technical Support Specialist Jobs
By VITNOLOGY At Vancouver, WA, United States
Offer guidance and educate customers on product features, best practices, and technical procedures.
Continuously update knowledge and stay abreast of new technologies and product enhancements.
Proven work experience as a Technical Support Specialist or similar role.
Strong knowledge of computer hardware, software, operating systems, and network systems.
Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical individuals.
Strong problem-solving skills and attention to detail.
Technical Support Specialist Jobs
By Illinois State Board of Education At Springfield, Illinois Metropolitan Area, United States
Two years of experience (in addition to education requirements) working in education.
Solid time-management abilities to efficiently manage multiple assignments with competing deadlines.
Participates in department, center, and agency cross-functional teams as designated by management.
Demonstrated ability to work independently with limited direction from management.
Experience working in schools, Local Education Agencies, or State Education Agencies implementing rigorous entrance and exit procedures for English learners.
Manages the implementation of entrance and exit procedures in regards to the proper identification of English learners.
Technical Support Specialist Jobs
By LSI At Sacramento, CA, United States
Ability to Report common patterns, questions, and other issues to management and recommend solutions for improving and restructuring company procedures.
Excellent interpersonal and communication skills.
Associate degree, Trade Training or 2 years work experience in information systems, computer science, or relevant field.
Experience with software, hardware, telephony, and networks.
Resolve tickets representing staff-generated requests or problems and troubleshoot workstation related issues to maintain productivity.
Maintain system functionality by testing computer components.
Technical Support Specialist Jobs
By Runway At New York, United States
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Technical Support Specialist (Est)
By Bluebeam, Inc. At Dallas, TX, United States
Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
2+ years of Technical Support experience.
Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit.
Technical support experience for external customers preferably with a software/hardware technology company.
Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.
Excellent communication skills, both written and verbal.

Are you looking for a challenging and rewarding role as a Technical Support Specialist? We are looking for a creative problem solver who can provide excellent customer service and technical support to our customers. If you have a passion for technology and a knack for troubleshooting, this is the perfect job for you!

Overview Creator Technical Support Specialists provide technical support to customers who are using a variety of software and hardware products. They are responsible for troubleshooting and resolving customer issues, as well as providing advice and guidance on how to use the products. Detailed Job Description Creator Technical Support Specialists are responsible for providing technical support to customers who are using a variety of software and hardware products. They must be able to troubleshoot and resolve customer issues, as well as provide advice and guidance on how to use the products. They must be able to answer customer questions and provide solutions to their problems. They must also be able to provide technical support to customers via phone, email, and chat. Job Skills Required
• Excellent customer service skills
• Knowledge of software and hardware products
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical support via phone, email, and chat
• Ability to provide advice and guidance on how to use products
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• Knowledge of software and hardware products
• Excellent customer service skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide technical support via phone, email, and chat
• Ability to provide advice and guidance on how to use products
Job Knowledge
• Knowledge of software and hardware products
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of computer systems and networks
Job Experience
• At least two years of experience in a technical support role
• Experience in customer service
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical support via phone, email, and chat
Job Responsibilities
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve customer issues
• Provide advice and guidance on how to use products
• Answer customer questions and provide solutions to their problems
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information in the system