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It Support Technician I

Company

Veterinary Emergency Group (VEG)

Address , White Plains
Employment type
Salary $50,000 - $60,000 a year
Expires 2023-09-16
Posted at 8 months ago
Job Description

WHO WE ARE:

Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It's all we do, so we do it best.

The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process with a unique customer experience, a highly trained emergency focused staff, and on-site advanced diagnostic tools and treatments. Our patients see a doctor right away and clients can stay with their pet through every step of the process. We literally tear down old walls to unite customers with their VEGgie heroes and to see the amazing work they do. We liberate our employees to be all they can be. We brush away systems that don't make sense. We crush old rules. We make new rules.

CULTURE AT VEG:

At VEG, we want people and their pets to feel safe, secure, and valued. We aim for our employees to feel the same way. We lead with our values of togetherness, openness, heroic helping, and meaningful moments. We are actively evolving to ensure that VEG is not only the best and brightest place to come work today, but also a leader in how we think about talent and development so that our employees grow along with us. For our customers and their pets, we find a way to say, "Yes". We do the same for our employees.

THE ROLE'S MISSION:

We are looking for an IT Support Technician I to assist the team in our journey to provide outstanding customer & technical service to our fellow VEGgies.

WHO YOU ASPIRE TO BE:

Communication and compassion is a key component to your work personality. This person is inherently curious, finds joy in learning new things, and unafraid to do research to solve problems creatively and independently. You're able to quickly grasp the task at hand and apply value to the team where needed. You love people + pets.

WHAT YOU NEED TO HAVE:

The more the better, but we are open to training the right person, so do not hesitate to apply even if you only have a few of these!

  • Comfortable with Gsuite, JAMF, Okta, Workplace, Zoom, MacOS, iOS, PCs, On/Offboarding employees, and common help desk work flows
  • 0-2 years of experience or a recent graduate with a well-rounded educational foundation
  • An inquisitive mind
  • Ability to prioritize work tasks
  • Excellent communication, documentation, and presentation skills
  • Extra points if you made a career change and have a rich history in the service and retail landscape
  • Due to a hybrid work schedule, preferences will be given to NYC residents
  • Authentic drive to connect with others to help solve technical problems

WHAT CAN YOU EXPECT TO DO:

  • Handling service request and incidents to meet the mandated SLAs during your help desk shift
  • Bring your most authentic self to work and challenge yourself daily
  • Have fun!!
  • Provide high caliber remote and in-person tech support across the organization
  • Documentation, documentation, documentation
  • Open availability from 8 am to 12 am, Monday thru Saturday, and rotating emergency overnight on-call duties
  • Comfortable working out of our White Plains VQ from time to time

BENEFITS:

  • Life Insurance (Basic, Voluntary & AD&D)
  • Pay Range: $50,000 - $60,000 salary per year
  • Non-Corporate environment
  • Training & Development
  • Rapid growth
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Short Term & Long Term Disability
  • 401K w/ company match
  • Tons of VEG swag
  • Health, Vision, and Dental Insurance