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Tier I It Support Technician Jobs in Utah

It Support Engineer I
By Vericast At , Salt Lake City $64,200 - $70,000 a year
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
It Support Engineer I
By Vericast At Salt Lake City, UT, United States
Preferred Experience with MDT (Microsoft Deployment) / HEAT/ BigFix / AD access management / M365 and Azure
Bachelor’s degree or equivalent work experience.
3+ Years with Bachelor’s degree or 9+ years’ work experience.
General knowledge in multiple SDLC methodologies
Strong communication and facilitation skills
The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 20%
It Support Technician I
By Webstaurant Store At , Smoketown, 17576, Pa $26.50 an hour
Drive and initiative, the desire to constantly improve upon skillset and knowledge base
Ability to self-manage and self-motivate while working from home or in the office
PC, software and peripheral support experience
Excellent troubleshooting and problem-solving skills
Experience with Open Source technologies
Real-word technology support experience - intern/externships are acceptable

Are you looking for a challenging and rewarding career in IT Support? We are looking for a Tier I IT Support Technician to join our team! You will be responsible for providing technical assistance to our customers and resolving their IT issues. You will be the first point of contact for our customers and will be expected to provide excellent customer service. If you have a passion for technology and a desire to help others, this is the job for you!

Overview A Tier I IT Support Technician is responsible for providing technical support to customers and end-users. They are the first point of contact for customers and end-users who need assistance with their IT systems and software. The Tier I IT Support Technician is responsible for troubleshooting and resolving technical issues, providing customer service, and escalating more complex issues to higher-level technicians. Detailed Job Description The Tier I IT Support Technician is responsible for providing technical support to customers and end-users. This includes troubleshooting and resolving technical issues, providing customer service, and escalating more complex issues to higher-level technicians. The Tier I IT Support Technician will also be responsible for responding to customer inquiries, providing technical advice, and helping customers with their IT systems and software. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Knowledge of IT security principles
• Knowledge of IT best practices
Job Qualifications
• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• 1-2 years of experience in IT support
• A+ certification or equivalent preferred
Job Knowledge
• Knowledge of computer hardware, software, and networking
• Knowledge of IT security principles
• Knowledge of IT best practices
• Knowledge of customer service principles
Job Experience
• 1-2 years of experience in IT support
• Experience troubleshooting and resolving technical issues
• Experience providing customer service
• Experience working with IT systems and software
Job Responsibilities
• Respond to customer inquiries and provide technical advice
• Troubleshoot and diagnose technical issues
• Provide customer service and support
• Escalate more complex issues to higher-level technicians
• Install, configure, and maintain computer hardware, software, and networks
• Monitor and maintain IT systems and software
• Ensure IT systems and software are secure and up-to-date
• Follow IT best practices and security protocols