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Tier I Help Desk Jobs

Help Desk Specialist I
By COMSO, Inc. At Linthicum Heights, MD, United States
Facilitate infrastructure management, continuous integration, environment configuration and deployment
Strong experience in: Linux system administration, Docker, AWS, C2S, or cloud experience, GitLab pipeline, Ansible pipeline
Support the project’s compliance and security posture
Focus on delivering the automation that enables all the other teams to operate smoothly
ACTIVE SECURITY CLEARANCE: TS/SCI w/ POLYGRAPH REQUIRED
100% company-paid Medical deductible w/ low premiums, Dental, Vision
Rn Tier I Jobs
By Southern Illinois Healthcare At Du Quoin, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Rn Tier I Jobs
By Southern Illinois Healthcare At Pinckneyville, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Help Desk Support Specialist - Tier 2 - Remote
By Agile5 Technologies, Inc. At Fairmont, WV, United States
Understands, learns, and applies emerging automated build, test, and deployment capabilities; helps develop project teams toward integrating such solutions
Makes informed decisions and develops solutions to daily tasks based on past experience
Mentors and guides team members who have less experience
Consults with project teams and end users to identify software requirements
Tier 2 Help Desk Specialist Job Duties
Analyzes, investigates, solves, and documents Tier 2 trouble tickets.
It Help Desk - Tier Ii
By Optomi At Charlotte, NC, United States
Basic IT Help Desk Support.
Login fixes, password reset, unlock, troubleshooting, etc.
ServiceNow is the ticketing platform.
Lenovo / Microsoft Surfaces are the main endpoints.
Need someone to go above and beyond with a servant heart.
Answer inbound technical support phone calls, chats and emails related to internal employees.
Tier I Intervention Teacher
By Orange County Public Schools At Greater Orlando, United States
Certification or eligible for certification by the Florida State Department of Education to teach in the State of Florida
Participates in personal professional growth activities focused on the acquisition of new and improved skills and knowledge.
Utilizes classroom management techniques conducive to an effective classroom climate.
Manages classroom and supervises proper care of equipment used.
Responsible for timely and accurate information they maintain as part of their job responsibilities.
Bachelor’s degree from an accredited institution
Help Desk- Tier 1/11 Jobs
By Motion Recruitment Partners LLC At California, United States
Strong knowledge and experience in setting up and supporting new hire desks and account creation.
Assist with inventory management, tracking and ordering equipment and supplies as needed.
Previous experience in a similar Level 1 Helpdesk Technician or technical support role.
Solid troubleshooting skills for both software and hardware issues on Mac and Windows platforms.
Excellent customer service and communication skills, both verbal and written.
2+ years of related IT support experience in a mixed Mac and Linux environments
Tier 2 Help Desk Jobs
By GDH At San Antonio, TX, United States
Identify trends in training, performance and knowledge deficiencies and escalate risks and issues to management.
Conduct training sessions as necessary under direction of management.
Relevant technical certifications or relevant MHS Application experience
Serve as a Technical SME for MHS Genesis procedure and support knowledge.
Identify and prepare procedures/articles for knowledge base.
Technically advanced support knowledge in specific MHS applications
Rn Tier I Jobs
By Southern Illinois Healthcare At Dale, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Help Desk (Tier 2) Jobs
By Apt At United States
Remotely troubleshoot switch configuration issues
Reboot POE injectors, wireless access points, receiver racks and other items on the remote power controller
Network and Wireless troubleshooting experience
2+ years of customer service experience
3+ years of technical support experience
Strong written and oral communication skills
Rn Tier I Jobs
By SIH Physician Recruiting At Carbondale, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Maintain complete and accurate medical records. Qualifications
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Tier I Technician Jobs
By DMI (Digital Management, LLC) At United States
Ability to work independently without relying on significant management oversight.
Experience with AD manager, MDM, etc.
Education and Years of Experience:
Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.
Prefer 1-2 years of experience within Inbound Contact Centers.
A+ Certification is a plus.
Help Desk Technician Tier 1
By Motion Recruitment At Boston, MA, United States

ConnectWise Automate RMM or other RMM (Remote Monitoring and Management)

1+ years of IT Support experience or equivalent college coursework/internships

Rn Tier I Jobs
By Southern Illinois Healthcare At Harrisburg, IL, United States
Contribute to a healthy workplace environment by managing conflict using professional communication skills.
Meets Core Measure responsibilities related to patient care.
Six months of RN experience required
Assess patients to determine mental, physical, and spiritual needs
Assesses, plans, implements and evaluates an individual plan of care in collaboration with the multidisciplinary health care team.
Provides explanations and instructions to patient/responsible person.
Tier 1 Help Desk Analyst
By Prime Source Technologies, LLC At , , Md

Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Demonstrates ability to work independently or under general direction.

Information Technology Analyst I - Help Desk (E-1258)
By CH2M HILL BWXT West Valley, LLC At , West Valley, 14171, Ny
Provide advanced project management support for special, unique, or emerging information management requirements.
Knowledge and experience with MS Windows Active Directory (AD) administration and Windows operating system patching.
Perform system management (rights/permissions, backup/recovery, etc.).
Contributes to team effort by accomplishing results in other IT areas including Windows administration, Cyber Security, Device Management and Networks.
Experience analyzing and diagnosing technology issues to provide solutions.
Interpersonal skills to excel in customer support interactions, both deskside and telephone.
Help Desk Analyst I - Digital And Technology Partners - Levy Library
By Mount Sinai At , New York, 10029, Ny $30.22 an hour
Extensive experience supporting Microsoft Outlook and other Office applications.
Skills in planning, organizing, and adapting within a multi-tasking environment.
Assists users accessing systems and software. Answers questions and assists with training users on various personal computer (PC/Mac) based software systems.
Creates and maintains user accounts in email, Active Directory, and network systems.
Maintains one or more department databases.
Provides software to qualified users and tracks sales and licenses via a funding system.
Help Desk Agent I
By West Tennessee Healthcare At , Jackson, 38301, Tn
Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
Performs related responsibilities as required or directed.
Associate’s degree or Vocational/Technical School certification preferred.
Conduct preventative maintenance rounds taking responsibility for assigned areas.
Assist with onboarding of new users.
Help Desk Technician (Tier 1)
By SOLERITY At , Remote
Provide surge user support capacity for the FEMA GO Grants Management System.
Provide guidance when requested to the development team to optimize the user experience.
Previous experience working with Web Applications
Troubleshoot, and resolve FEMA GO production support issues.
Triage issues and forward notification if system is not functioning.
Interact with other FEMA helpdesks.
Ncis Help Desk Tier Ii - 24/7 Support
By General Dynamics Information Technology At , Quantico, Va
Alerts management to recurring problems and patterns of problems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
2+ years of IT support experience; shift work experience desired
Experience supporting software and hardware tickets
Excellent customizable health benefits (Medical, Dental and Vision)

Are you looking for an exciting opportunity to use your technical skills to help others? Join our Tier I Help Desk team and be the first point of contact for our customers. You'll be responsible for providing technical support and troubleshooting, as well as helping to ensure our customers have a positive experience. If you're passionate about technology and helping others, this is the job for you!

Overview Tier I Help Desk is a customer service role that provides technical support to customers. The position is responsible for troubleshooting and resolving customer inquiries, providing technical guidance, and escalating more complex issues to higher-level support staff. Detailed Job Description The Tier I Help Desk is responsible for providing first-level technical support to customers. This includes responding to customer inquiries, troubleshooting and resolving technical issues, providing technical guidance, and escalating more complex issues to higher-level support staff. The position requires excellent customer service skills, as well as the ability to troubleshoot and resolve technical issues. Job Skills Required
• Excellent customer service skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to communicate effectively
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• 1+ years of experience in a customer service or technical support role
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Ability to communicate effectively
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
Job Experience
• 1+ years of experience in a customer service or technical support role
Job Responsibilities
• Respond to customer inquiries and troubleshoot technical issues
• Provide technical guidance and escalate more complex issues to higher-level support staff
• Maintain customer service standards and ensure customer satisfaction
• Document customer inquiries and resolutions in a database
• Monitor customer service metrics and report on performance