Tier I Help Desk Jobs in Arizona , Employment

Are you looking for an exciting opportunity to use your technical skills to help others? Join our Tier I Help Desk team and be the first point of contact for our customers. You'll be responsible for providing technical support and troubleshooting, as well as helping to ensure our customers have a positive experience. If you're passionate about technology and helping others, this is the job for you!

Overview Tier I Help Desk is a customer service role that provides technical support to customers. The position is responsible for troubleshooting and resolving customer inquiries, providing technical guidance, and escalating more complex issues to higher-level support staff. Detailed Job Description The Tier I Help Desk is responsible for providing first-level technical support to customers. This includes responding to customer inquiries, troubleshooting and resolving technical issues, providing technical guidance, and escalating more complex issues to higher-level support staff. The position requires excellent customer service skills, as well as the ability to troubleshoot and resolve technical issues. Job Skills Required

• Excellent customer service skills

• Ability to troubleshoot and resolve technical issues

• Knowledge of computer hardware and software

• Knowledge of networking and operating systems

• Knowledge of customer service principles and practices

• Ability to communicate effectively

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• 1+ years of experience in a customer service or technical support role

• Knowledge of computer hardware and software

• Knowledge of networking and operating systems

• Knowledge of customer service principles and practices

• Ability to communicate effectively

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of networking and operating systems

• Knowledge of customer service principles and practices

Job Experience

• 1+ years of experience in a customer service or technical support role

Job Responsibilities

• Respond to customer inquiries and troubleshoot technical issues

• Provide technical guidance and escalate more complex issues to higher-level support staff

• Maintain customer service standards and ensure customer satisfaction

• Document customer inquiries and resolutions in a database

• Monitor customer service metrics and report on performance