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Tier 2 Customer Care Agent Jobs in New York

Customer Support – Tier 2 Jobs
By TytoCare At New York City Metropolitan Area, United States
Customer Support experience - MUST
Excellent communication and customer service skills.
Product training to potential and current TytoCare customers via Phone, Chat and Email
Filling out Security Reviews for potential customers
Excellent understanding of network topology such as WIFI, LAN, WAN – MUST
Able to understand and implement new information and procedures.
Customer Care Agent Jobs
By PetLab Co. At New York, United States
1-3 years relevant work experience
Knowledge of Microsoft 365 software is preferred
Experience in a direct-to-consumer environment is preferred
High level of organization competency
Ability to stay focused and on-task for several hours at a time
You care about your work and interactions with others
Customer Care Agent Jobs
By PetLab Co. At New York City Metropolitan Area, United States
1-3 years relevant work experience.
Knowledge of Microsoft 365 software is preferred.
Experience in a direct-to-consumer environment is preferred.
High level of organization competency.
Ability to stay focused and on-task for several hours at a time.
You care about your work and interactions with others.
Health Care Surveyor 2 Nursing (2 Positions)
By Medicaid Inspector General, NYS Office of the At , Albany, 12204, Ny $97,029 - $106,140 a year
Family dental and vision benefits at no additional cost
Providing assistance in targeting and data review.
Performing review and processing of pending professional medical claims, assuring appropriate determinations.
Performing research and data collection to support prepayment review actions.
Assisting in building criteria to capture and process medical claims.
Manually reviewing treatment records for identified Medical System Match and Recovery Projects.

Are you looking for a job that offers a great work-life balance and the chance to help people? Become a Tier 2 Customer Care Agent and join our team of dedicated professionals who are passionate about providing excellent customer service! With competitive pay and benefits, you'll have the opportunity to make a difference in the lives of our customers every day.

Overview A Tier 2 Customer Care Agent is a customer service representative who provides advanced customer service support to customers. They are responsible for resolving customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. Detailed Job Description A Tier 2 Customer Care Agent is responsible for providing advanced customer service support to customers. This includes responding to customer inquiries and complaints, providing technical assistance, and helping customers with product and service issues. They must be able to troubleshoot and resolve customer issues quickly and efficiently. They must also be able to provide accurate and timely information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to provide accurate and timely information
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service regulations
Job Experience
• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide technical assistance to customers
• Help customers with product and service issues
• Troubleshoot and resolve customer issues
• Provide accurate and timely information to customers
• Follow up with customers to ensure satisfaction
• Document customer interactions and inquiries